Customer Support
Current
Nov 2024 - Present
AeroLeads people directory · profile
Stephanie Edwards Email & Phone Number
Customer Support
at
Ecotricity
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support
Location
Witney, England, United Kingdom
Company size
Who is Stephanie Edwards? Overview
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Quick answer
Stephanie Edwards is listed as Customer Support at Ecotricity, a company with 424 employees, based in Witney, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Stephanie Edwards.
Stephanie Edwards previously worked as Customer Service Advisor at Nominet and Account Executive at Adestra. Stephanie Edwards holds Ux Design Program from Careerfoundry.
Company email context
Email format at Ecotricity
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Ecotricity
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Profile bio
About Stephanie Edwards
Hello there. I'm Steph, a UX designer with a head for creativity both in and out of the workspace. With a strong background in customer service, I’ve always been passionate about delivering solutions for users and communicating high tech ideas in user friendly ways. This drive for customer success has meant that I have often been acclaimed as a team member and received consistent positive feedback. I’ve decided to take this experience of assisting customers and translate it into designing solutions that are intuitive and entertaining. My key skills include: User Research (competitive analysis, user surveys, user interviews)Personas, User Flows & User JourneysWireframingPrototypingStyle GuidesFigma, HTML, Marvel, SalesforceWith an open and authentic attitude to creating innovative and inclusive products, I am eager to learn from fellow professionals and develop my design skills further.
Current workplace
Stephanie Edwards's current company
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Ecotricity
8 roles
Stephanie Edwards work experience
A career timeline built from the work history available for this profile.
Customer Service Advisor
- Resolved approximately 20 issues a day via email, chat and phone in a timely manner- Communicated across departments to ensure consistency and quick escalations- Reviewed applications for domain creation- Confirmed valid data on domain registrations- Looked for sticking points in the system and suggested 3 potential solutions- Delivered exemplary.
Sep 2019 - Jan 2023
Account Executive
- Assisted Account Managers with high-profile accounts- Advised marketing teams on email strategies- Promoted new system features to clients- Managed a small portfolio of minor accounts- Wrote 5 blog posts for the company blog regarding email marketing trends
Oct 2017 - Jun 2019
Support Specialist
- Dealt with approximately 5 customer complaints a month- Triaged escalations from First Line to Second Line team- Trained 3 new support staff- Leased with Account Management team on priority accounts support cases- Won “Customer Service Champion of the Month” for a third time- Completed a project to recategorise and redefine support case types
Jul 2017 - Oct 2017
Support Representative
- Front line customer support- Timely response to email, chat and phone queries with up to 60 working cases daily- Escalating complex problems to Second Line Team- Fixed issues with emails HTML code- Assisting with navigating the email creation platform- Was awarded “Customer Service Champion of the Month” twice in a team of 8 after its introduction in.
May 2016 - Jul 2017
Student Union Intern
- Conducting research into Students intrests and needs through in person surveys- Ran weekly events "Monday Night Music" and "Sunday Night Cinema"- Managed teams of student volenteers at events to ensure smooth running and quick resolutions to any issues
Sep 2015 - May 2016
Team Member
- Operated POS systems in ticketing and food retail sections- Upsold Odeon Unlimited cards with a 60% conversion rate.- Ushered screens, checking tickets and clearing between screenings- Secured building at end of day, ensuring building was clear of people and all enterances and exits where secure.- Trained in emergancy processes resulting in sucessful.
Sep 2011 - Dec 2012
Feb 2008 - May 2008
Team & coworkers
Colleagues at Ecotricity
Other employees you can reach at ecotricity.co.uk. View company contacts for 424 employees →
EC
Ethel Curtis
Colleague at EcotricityGloucester, England, United Kingdom, United Kingdom
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JK
Jack Kennedy
Colleague at EcotricityRuncorn, England, United Kingdom, United Kingdom
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NM
Natasha Martin
Colleague at EcotricityOxford, England, United Kingdom, United Kingdom
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HH
Heather Holve
Colleague at EcotricityGloucester, England, United Kingdom, United Kingdom
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KG
Katie-Scarlett Graley
Colleague at EcotricityStroud, England, United Kingdom, United Kingdom
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PE
Philip Evans
Colleague at EcotricityGloucester, England, United Kingdom, United Kingdom
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JB
Jamie Baker
Colleague at EcotricityStroud, England, United Kingdom, United Kingdom
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LJ
Lucy Jenkins
Colleague at EcotricityStroud, England, United Kingdom, United Kingdom
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WG
William Goodliffe
Colleague at EcotricityStroud, England, United Kingdom, United Kingdom
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EB
Ellen Blundell
Colleague at EcotricityGloucester, England, United Kingdom, United Kingdom
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Ethel Curtis
Colleague at EcotricityGloucester, England, United Kingdom, United Kingdom
View →
JK
Jack Kennedy
Colleague at EcotricityRuncorn, England, United Kingdom, United Kingdom
View →
NM
Natasha Martin
Colleague at EcotricityOxford, England, United Kingdom, United Kingdom
View →
HH
Heather Holve
Colleague at EcotricityGloucester, England, United Kingdom, United Kingdom
View →
KG
Katie-Scarlett Graley
Colleague at EcotricityStroud, England, United Kingdom, United Kingdom
View →
PE
Philip Evans
Colleague at EcotricityGloucester, England, United Kingdom, United Kingdom
View →
JB
Jamie Baker
Colleague at EcotricityStroud, England, United Kingdom, United Kingdom
View →
LJ
Lucy Jenkins
Colleague at EcotricityStroud, England, United Kingdom, United Kingdom
View →
WG
William Goodliffe
Colleague at EcotricityStroud, England, United Kingdom, United Kingdom
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EB
Ellen Blundell
Colleague at EcotricityGloucester, England, United Kingdom, United Kingdom
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4 education records
Stephanie Edwards education
Ux Design Program
Bachelor’S Degree, Japanese Studies, Lower Second Class Honors
Asian Studies Program
High School, 7 Gcses, 3 Ass, 3 A2S
Katharine Lady Barkley'S School
FAQ
Frequently asked questions about Stephanie Edwards
Quick answers generated from the profile data available on this page.
What company does Stephanie Edwards work for?
Stephanie Edwards works for Ecotricity.
What is Stephanie Edwards's role at Ecotricity?
Stephanie Edwards is listed as Customer Support at Ecotricity.
Where is Stephanie Edwards based?
Stephanie Edwards is based in Witney, England, United Kingdom while working with Ecotricity.
What companies has Stephanie Edwards worked for?
Stephanie Edwards has worked for Ecotricity, Nominet, Adestra, Oxford Brookes University, and Odeon & Uci Cinemas.
Who are Stephanie Edwards's colleagues at Ecotricity?
Stephanie Edwards's colleagues at Ecotricity include Ethel Curtis, Jack Kennedy, Natasha Martin, Heather Holve, and Katie-Scarlett Graley.
How can I contact Stephanie Edwards?
You can use AeroLeads to view verified contact signals for Stephanie Edwards at Ecotricity, including work email, phone, and LinkedIn data when available.
What schools did Stephanie Edwards attend?
Stephanie Edwards holds Ux Design Program from Careerfoundry.
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