Payright is an Australian payment plan provider developed for merchants to accelerate return-on-effort and for making things more affordable to consumers, by spreading the cost of purchases over time. Payright provides merchants access to a flexible buy now, pay later payment program to offer their customers, intended for bigger ticket items that are more considered purchases rather than smaller impulse-driven buys. Payright follows responsible lending principles and performs extensive identification and credit checks to ensure a customer’s repayment capability. Merchants are paid upfront and in full on the same day and include a diverse mix of products and services such as direct sales, home improvement, photography, dental, and health and beauty businesses. For more information, visit www.payright.com.au / www.payright.co.nz.

Responsible for ensuring the Direct Sales and Service team operates effectively, efficiently and profitably for the purpose of maintaining and growing WEX Australia’s fuel card base with existing and prospective customers.Lead a team of Strategic Account Advisors, Inbound and Outbound sales consultants.• Deliver sustainable and profitable growth by identifying new or organic opportunities within the portfolio• Identify opportunities to increase transactional activity levels by exploring any cross-sell and up-sell or value-add on opportunities for any of the other products and services offered by WEX Australia• Make recommendations regarding any changes or new operational processes and implement those changes• Develop and maintain a strong service and sales culture• Management of the service and sales team members to achieve agreed KPIs through coaching, training, planning, recruitment /training and organisation• Monitor daily statistics through Salesforce (CRM) and Interactive Intelligence (Dialler/ Phone System) and report on set KPIs for all service and sales team members to ensure optimal results are achieved versus targets• Responsible for the current systems, policies and procedures used by the Direct Sales and Service team• Ensure all Direct Sales and Service procedures are clearly documented• Provide Market Intelligence feedback to the Management Team• Liaise with US counterparts to conduct measurement, benchmarking and best practice sharing exercises• Deliver daily, weekly and monthly reports and identify any opportunities for improvement• Provide exceptional customer service via a successful strategic account management team focused on delivering the highest level of service• Ensure all aspects of existing relationships are well maintained with account or relationship stress points controlled and resolved for WEX VIP and Corporate customers

Responsible for customer service/sales consultants in a call centre environment across inbound, outbound, email and webchat. Responsible for recruitment, training, coaching, and performance for customer service agents. Lead outbound sales performance across our contact centre and branch network. Responsible for the Knowledge Management System (LivePro) including managing 3 content creators, authoring and approving content, user administration and updating processes and procedures and scripting.

Creation, implementation and evaluation of full end to end sales methodology in line with the Banks core values. Responsible for training and compliance checking of frontline staff within Victoria Teachers Mutual Bank, which includes but is not limited to: Member Contact Centre, Lending, Insurance, Member Service Centres, Customer Relations Team. Specific focus on the development, implementation and review of sales training for the bank. Conduct Training Needs Analysis to develop long term strategic training plans. Responsible for the implementation of a Knowledge Management System to improve internal processes and customer experience. Act as key system administrator for Livepro KMS including content approval and creation, process mapping and scripting.

Conduct TNA and create new training material for induction and cross-skill training using different mediums. Train and coach sales representatives on a National basis for clients high profile clients including AGL, Optus and Proctor & Gamble. Liaise with key stakeholders to ensure training meets organisational targets. Train groups of varying size (1 to 50+).

Responsible for the successful induction and ongoing training of employees in systems, products and processes. Sales training and coaching across a number of products and services. Design, implement and assess training programs.

Responsible for the management of the Genesys dialler platform for Collections at NAB. (400+ seats). Responsible for intra-day trend analysis to ensure workforce occupancy and successful contact rates. Fixed term contract

Ensure the successful recruitment, induction, training, development and performance of inbound and outbound sales representatives. Primary point of contact for all inbound and outbound sales representatives across call centres in NSW and Victoria. Develop, implement and manage all outbound sales activity.

Act as primary point of contact with a focus on training, coaching compliance, procedure and reduction of rework.Direct facilitation of offshoring of call centre activities to Mumbai (India) through effective training, coaching and appraisal.

Collections officer for all consumer credit accounts including credit cards, car loans, insurance, personal loans and caveat loans. Skip tracing & investigation activities.

Collections on consumer products including transactions accounts, credit cards and personal loans.