Stephen Heard Email & Phone Number

Seattle, Washington, US

Lead King County's 275-person Technology Division with overall responsibility and accountability for the delivery of End-User Support, Core Infrastructure, Production Operations, and Engineering services. Provide strategic and hands-on leadership for the breadth of technology operations, infrastructure, customer care, and engineering functions that.

Seattle, Washington, US

• Manage 115 employees developing and delivering integrated line of business applications, information services, and countywide technology platforms. Oversee strategy, engineering, integration, and architecture to create.
• Administer annual $30 million operating and capital budget to include rate model development, tool development, aligning budget to strategy, customer communication, and mapping actuals to plan.
• Brainstorm strategic roadmaps to align with enterprise and departmental business strategic plans.
• Drove development of application total cost of ownership model for King County to promote sustained focus on quality, business alignment, IT services integration, and transparency.
• Reorganized and aligned KCIT software development and integration from loosely federated, independently managed vertical teams to singular organization aligned to enable strategy execution in applications and.
• Envisioned and delivered leadership development series for 12-member Leadership team focused on building effective team with clear understanding of mission, vision, strategy, and execution priorities.

Seattle, Washington, US

• KCIT Service Delivery – Department of Transportation (DOT)Directed, supported, and coordinated 30 technology professionals in developing and maintaining application, data, and geospatial infrastructure of the.
• Deployed quarterly resource plans in response to customer requests and ongoing commitments, partnering with DOT and KCIT managers to negotiate and resolve conflicting priorities.
• Coached and mentored team to become a mature technology development and operations organization that valued Agile and Lean principles of technology development and management.
• Implemented Kanban methodology so development and operations teams could carefully monitor progression of work through its lifecycle in order to isolate and resolve problems or bottlenecks.
• Directed creation of ORCA LIFT Registry for nation’s largest reduced-fare program for lower-income riders, serving more than 25,000 King County residents taking more than 3.7 million bus and light rail trips.
• The National Association of Counties (NACo) awarded King County an Information Technology Achievement Award for ORCA LIFT Registry program in 2015.

Seattle, Washington, US

• KCIT Service Delivery – Department of Transportation (DOT)Managed ten software developers and operations staff in ADSS department collaborating with supported business units to determine application service level.
• Directed development team that successfully designed, delivered, and supported replacement systems for mission-critical legacy transit applications, re-implementing automated feeder systems for paychecks of 4,000.
• Oversaw team of four developers in architecting and implementing over 20 reports for Sound Transit’s Link Light Rail operation, encompassing operations, finance, human resources, safety and security, and vehicle.
• Provided technical expertise and development for $90 million/year operating agreement between Sound Transit and King County.

Seattle, Washington, US

• KCIT Service Delivery – Department of Transportation (DOT)Application Developer – Master, 2008 – 2011Application Developer – Senior, 2007 – 2008Developed and implemented processes utilizing appropriate technology and.
• Promoted cooperative relationships with Project Management staff, internal and external customers, and teams.
• Trained and coached staff, assisting with various staff development activities.
• Developed data system for Regional Smartcard fare payment system, ORCA, which now collects more than $220 million in fares for more than 75 million trips in the Puget Sound region each year.
• Quickly promoted to Master Application Developer through demonstrated work ethic and skillset.

Bellevue, Washington, US

• Designed and coded programs, wrote technical documentation, and launched final product. Created structures for application databases. Interfaced with users to develop specifications to maximize customer satisfaction..
• Produced Product Lifecycle Management system to track product specifications during development.
• Offered technical consulting for business teams during system specification phase as primary contributor to development schedules and design documentation.
• Served as principle developer responsible for SQL database design, ASP.Net development, and QA hand-offs.
• Created integrated system to manage player accounts, sales, and products for multi-million- dollar online gaming system, developing specifications, schedules, design documentation, and ASP.Net framework.
• Developed SAP BW Queries and published them to Intranet as needed.

Executive Mba

Bachelor’S Degree, Liberal Arts And Sciences/Liberal Studies