Stephen Heard Email & Phone Number

Seattle, Washington, Us

Lead King County's 275-person Technology Division with overall responsibility and accountability for the delivery of End-User Support, Core Infrastructure, Production Operations, and Engineering services. Provide strategic and hands-on leadership for the breadth of technology operations, infrastructure, customer care, and engineering functions that comprise the core set of technology services for King County. Partner with county business leaders to target cost-effective and innovative technology solutions. Direct technical and service operations for county-wide technology serving over 60 lines of business. Currently sponsor and lead KCIT’s multi-year operating model transformation, fusing Lean, Agile, and product management for the department and beyond. Increasing employee engagement, business alignment, strategic focus, and improved customer experience.-Consistently increased and sustained year-over-year employee engagement scores through the co-design and employment of a system that amplifies leadership impact. The systems uses collaborative learning experiences that value both individual and team success, and leads teams in a human-centered way.-Sponsored and implemented a Smart Building Management platform in six months, mapping over 1.5 million sq/ft of office space and enabling a hoteling and hot desk return-to-work reservation system currently serving more than 1,000 county employees in five locations. -Successfully executed key technology improvements that strengthened the resiliency of platforms that are foundational to King County's digital public services. These enhancements have resulted in the reduction of major incidents by 50% across a three-year period.-Increased the diversity of the CTO leadership team by 93% over a two-year period through a combination of strategic recruiting and intentional power sharing, to create a more expansive definition of the leadership team.

Seattle, Washington, Us

Manage 115 employees developing and delivering integrated line of business applications, information services, and countywide technology platforms. Oversee strategy, engineering, integration, and architecture to create high availability, secure, high performance systems. Utilize consultative, outcome-oriented approach to ensure successful rollout of products and features with an effective solutions development life cycle (SDLC).● Administer annual $30 million operating and capital budget to include rate model development, tool development, aligning budget to strategy, customer communication, and mapping actuals to plan.● Brainstorm strategic roadmaps to align with enterprise and departmental business strategic plans.● Drove development of application total cost of ownership model for King County to promote sustained focus on quality, business alignment, IT services integration, and transparency.● Reorganized and aligned KCIT software development and integration from loosely federated, independently managed vertical teams to singular organization aligned to enable strategy execution in applications and information domains.● Envisioned and delivered leadership development series for 12-member Leadership team focused on building effective team with clear understanding of mission, vision, strategy, and execution priorities.● Created and staffed first dedicated quality team within King County to focus on continuous improvement in processes and products.

Seattle, Washington, Us

KCIT Service Delivery – Department of Transportation (DOT)Directed, supported, and coordinated 30 technology professionals in developing and maintaining application, data, and geospatial infrastructure of the Department of Transportation (DOT), while ensuring security standards and governance compliance. Provided high quality, scalable application services in cost-effective manner, collaborating with KCIT leadership and DOT project teams to deliver timely technology services, including solution life-cycle management.●Deployed quarterly resource plans in response to customer requests and ongoing commitments, partnering with DOT and KCIT managers to negotiate and resolve conflicting priorities.● Coached and mentored team to become a mature technology development and operations organization that valued Agile and Lean principles of technology development and management.● Implemented Kanban methodology so development and operations teams could carefully monitor progression of work through its lifecycle in order to isolate and resolve problems or bottlenecks.● Directed creation of ORCA LIFT Registry for nation’s largest reduced-fare program for lower-income riders, serving more than 25,000 King County residents taking more than 3.7 million bus and light rail trips.● The National Association of Counties (NACo) awarded King County an Information Technology Achievement Award for ORCA LIFT Registry program in 2015.

Seattle, Washington, Us

KCIT Service Delivery – Department of Transportation (DOT)Managed ten software developers and operations staff in ADSS department collaborating with supported business units to determine application service level requirements, perform business process modeling and analysis, and determine costs and opportunities for work process automation and re-engineering.● Directed development team that successfully designed, delivered, and supported replacement systems for mission-critical legacy transit applications, re-implementing automated feeder systems for paychecks of 4,000 transit workers.● Oversaw team of four developers in architecting and implementing over 20 reports for Sound Transit’s Link Light Rail operation, encompassing operations, finance, human resources, safety and security, and vehicle maintenance.● Provided technical expertise and development for $90 million/year operating agreement between Sound Transit and King County.

Seattle, Washington, Us

KCIT Service Delivery – Department of Transportation (DOT)Application Developer – Master, 2008 – 2011Application Developer – Senior, 2007 – 2008Developed and implemented processes utilizing appropriate technology and practices to benefit King County Department of Transportation. Managed development projects and staff for capital and operating projects throughout entire lifecycle of product development, from design and successful release to operations.● Promoted cooperative relationships with Project Management staff, internal and external customers, and teams.● Trained and coached staff, assisting with various staff development activities.● Developed data system for Regional Smartcard fare payment system, ORCA, which now collects more than $220 million in fares for more than 75 million trips in the Puget Sound region each year.● Quickly promoted to Master Application Developer through demonstrated work ethic and skillset.

Bellevue, Washington, Us

Designed and coded programs, wrote technical documentation, and launched final product. Created structures for application databases. Interfaced with users to develop specifications to maximize customer satisfaction. Formulated and defined system scope and objectives for assigned projects in conjunction with project sponsors and team members.● Produced Product Lifecycle Management system to track product specifications during development.● Offered technical consulting for business teams during system specification phase as primary contributor to development schedules and design documentation.● Served as principle developer responsible for SQL database design, ASP.Net development, and QA hand-offs.● Created integrated system to manage player accounts, sales, and products for multi-million- dollar online gaming system, developing specifications, schedules, design documentation, and ASP.Net framework.● Developed SAP BW Queries and published them to Intranet as needed.● Supported financial data conversion with technical skills and analysis during migration from Solomon IV to SAP.● Led five person operations team during 60 store JDA POS implementation, including managing schedules, prioritizing workloads, delegating tasks, monitoring performance, and ensuring adherence to service-level commitments.

Executive Mba

Bachelor’S Degree, Liberal Arts And Sciences/Liberal Studies