CUSTOMER EXPERIENCE PROGRAM DELIVERY MANAGER, CANADIAN TIRE CORPCore Accountabilities – Strategy | Program Management | Innovation Functional manager that builds, leads and coaches a high-performance team of 27 PMs, Implementation Managers and Project Coordinators to execute on the in-store customer experience road-map strategy. Responsible for in store program delivery and budget for Canadian Tire, Part Source, Petroleum and Retail. Coordinate the inputs and outputs required for a delivery program, ensure consistent and successful sprints, while focusing on quality and velocity of a continuous delivery process. Drive Sprints and work with cross-functional teams to estimate deliverables and manage the backlog. Manage multiple and interdependent deliverables aligned with the in-store technology road-map strategy. Develop plans and lead implementation, testing, analytics, training and operational transition. Implement Agile principles with focus on velocity and continuous delivery. Strong leadership, communication and influencing skills to navigate and lead complex initiative with multiple Stakeholders, fixed resources, and aggressive deadlines. Manage risk by proactively identifying, mitigating, and appropriately escalating such risks. Engage internal, cross-functional, and external resources through the delivery life-cycle through to operational transition. Diligent problem solver with the ability to analyze and prioritize to meet business objectives. Collaborative team player with superior influencing skills, working respectfully at all levels in the organization. Builds relationships easily across various Stakeholder groups to move initiatives forward.

Encryption Project: - Manage a project to protect the Bank Assess from external entities Setup multiple environment for Develpoment QA, Perforance, DR and Production.Responsible for the procurement of technology and services from 3rd party vendors, Work with COE to ensure information security guidelines are met, managed Budget and resources.Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.Customer Single View (AML) -Manage mandatory project As a response to the Office of the Comptroller of Currency (OCC) enforcement action, BMO Harris Bank NA (‘the Bank’) has undertaken an initiative to enhance its customer identification program within the context of the broader AML Roadmap. Project Manage all Enterprise Infrastructure  production implementation activities according to project plan. Create new infrastructure to support the new environment, Deploy Codes and oversee designManage Stakeholders expectations, Escalation using BMO PMO methodologies

Responsible To managed all project management work stream of the New American Express Tower in North YorkManaged Application Migration : Data Center Consolidation Managed project to migration decommission Applications to new US base Data Center – Hardware and Application Remediation – Work with Business and 3rd Party Suppliers to obtain BOM / Sizing – Build Migration Timelines and Cost.Design Data Center Build: Work with Vendors (IBM/HP/EMC/ATT) to design new datacenter architecture – conducted workshop to Design Network, Storage and Telephony Architecture – Procure Equipment- Work with Security and Governance workstream to ensure that final design meet Amex policy.Workstream - (Telepresence – Voice Architecture – Network Data – Circuit Data – Mid-Range (Nas ) Active Directory – Information Security – Call Recording – Wireless – 3Rd Party Network – Data and Voirce Circuitry.

Senior consultant Contractor

Canadian PMO

Senior PM Managing Infrastructure Projects

Senior PM Managing BMO MPLS Deployment

• TORONTO DOMINION (TD) TRANSITION PROJECT: -Decommission and Migration of All stream Infrastructure to Bell Canada comprised of IVR and PBX systems hosted on a backend comprised of SQL Server and Oracle. 20+ member team. • ONTARIO HYDRO PROJECT: Client Project for the Ontario (London) School Board, comprised Fiber Optics and SUN Solaris Unix Hosting Servers Implementation, 10 member team.

Write Policies, Conduct Vulnerability Assessment, Manage Security Resources, Approve/ Sponsor Security Projects

Managed a project to migrate a financial institution database to the TELUS Datacenter, acted as project Leader and Hosting Architect• Supported TELUS Strategic Solutions Managers, direct sales and alternate channels. Worked closely with CISCO, SUN, HP, Compaq, and Microsoft. Entrust, VeriSign (PKI). • Provided technical consulting/marketing, design, installation and integration for company products, services, and solutions of TELUS Hosting, ASP and Security Service Offering. Active Server Pages. • Managing Development of New Projects, Client Relations and Technical Support • Fulfilled leadership role and managed a Team of 3 architects, conducted technical Interviews and leading the hiring process. Provided mentoring, coaching, and development to technical staff. • Led the IT Project Team and provided support for the team. • Handled performance Management and employee relations. • Facilitated meetings and made presentations to Executive Management. • Engineered processes and designed network using ITIL disciplines and methodology to achieve application systems reliability and network availability up to 99.97%. • Duties includes IT operations strategy, hosted data center application, call center integration, project management, RFP documentation and solution selling. • Analyzed, designed and implemented Checkpoint and CISCO Pix firewall solutions that attached to VPN hardware, which authenticated Internet users to log on to the existing Internet and e-Commerce Infrastructure. • Designed solution architectures including integration of payment handling, legacy applications and/or ERP packages. • Designed solutions which included the following types of applications: Oracle, SQL, MS Access, Netscape Web Server, MS IIS, Cold Fusion, and Detection ISS real secure, CISCO Load Balancer, Tripwire, and Web trends).

• Configured up to 8 CISCO Routers, Firewall or Switches Daily. • Interacted with equipment vendors and Telco's in commissioning of Access Facilities. • Configured and troubleshot ISDN, PPP, IPCP, CHAP, OSPF and Static routing with CISCO as well as other routers. • Data-center application development, circuit provisioning, installation, management and support • Configured CISCO: 16xx, 26xx, 25xx Core GSR Routers, ATM switch 45xx Series, etc. • Assisted AT&T customers in configuring their LAN ensured that they could access the Internet, Setup Ftp, Mail, Web server to their DNS. • Configured VPN, Create Access List as per Customers needs. • Extensive use of UNIX, Win95/98 & NT setting up DNS, Mail, Web, FTP and News Internet Services. • Assisted with domain registration and DNS setup, assigned IP address assignments and SWIP administration. • Interacted with Sales, Sales Engineers and clients to provide Pre-Sales Technical Support. • Provided consultation for dedicated customers during installations and turn-up testing. • Configured and tested CPE Equipment prior to commissioning for dedicated service.