I work directly with the business to design and develop reports that are used to improve process performance, monitor current process statuses, address regulatory concerns, and present current and trending volumes. I provide additional value by quickly and accurately supplying data for a number of high priority regulatory projects. My responsibilities in these projects include initial data gathering, requirement creation, the identification of process improvement opportunities, and creating reporting needed to ensure future compliance.

Responsible for coordinating with managers and supervisors to build reporting to measure individual and team performance. Work independently and cooperatively to identify and mitigate regulatory and financial risks. Analyze and manipulate data using Excel, SQL and Access. Utilize SQL and SRSS to create reporting that is clear and can be used to improve business performance.

Responsible for creating detailed bank documents. Managed task prioritization throughout the work day. Reviewed and updated processes and the associated procedures. Uncovered a major regulatory risk and was instrumental in improving the process to mitigate the risk as well as reduce the costs associated with the process.

Perform complex tasks with little supervision. Prioritize tasks throughout the work day. Maintain a knowledge base on corporate and legal requirements. Train new team members on procedures and best practices.

Responsible for servicing clients’ needs - extensive multitasking on a daily basis. Collected and utilized data to optimize cash flow management. Researched and ensured team knowledge regarding current fraud risks and bank audit requirements. Perform scheduling duties and coordinate team deployment. Received multiple 5 star customer service awards

Managed store employees. Provided training, leadership, and direction regarding customer service and Starbucks’ policies. Provided excellent customer service. Able to work under stress in a fast pace environment requiring efficient multitasking and exercising strong interpersonal skills