Stephen Ahearn Email & Phone Number

Fort Lauderdale, Fl, Us

United States

• Conduct phone interviews with prospective students (Evaluates the prospective student’s needs, interests and qualifications while providing clear and concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit)• Present information regarding the school, Masters program offerings, structure, accreditation, cost, etc. in an accurate and ethical manner.• Consistently achieve the expected goals and objectives including, but not limited to: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge.• Professionally assist prospective students through the admission process in accordance with SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards.• Consistently operate within, and is measured with respect to, rapport building skills, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, innovative thinking, planning and implementing. Adhere to schedule to include ready time, follow up time, chat, etc.• Partner with departments outside of Admission including Financial Aid, Enrollment Support Services and Advising to ensure the delivery of a high level of service to every student; Escalates issues as appropriate.• Uphold all SNHU policies, procedures, with integrity and ethics.

Hollywood, Florida, United States

• Assisting customers over the phone with a variety of topics such as purchasing food for their pet, ordering medication, answering pet supply questions, tracking orders via FedEx, processing refunds, and ordering replacements primarily using internal software systems to research solutions. Documenting their accounts being as detail oriented as possible for proper account maintenance.• Operate with understanding, active listening, patience, empathy, and kindness to customers and team members alike to have one common goal of providing a 7-Star Customer Service experience. • Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.

Greater New York City Area

• Responsible for training and consulting clients on TicketWeb’s self-service ticketing system and promoting TicketWeb’s service with the highest level of professionalism. • Work closely with 60+ clients mainly thru ZOOM, TeamViewer, or over the phone to build their own events, manage their own on/off sales, and pull their own reports.• Consult and assist clients on ticketing & marketing best practices to improve their business.• Responsible for accomplishing Operations departmental goals, including ongoing client training as new features are developed, and offering ideas to improve operational efficiency.• Assist Development Team on QA testing of new products and modules.• Provide troubleshooting assistance to clients on system and equipment issues.• Responsible for positive and proactive communication between TicketWeb staff, clients, and customers.• Maintain positive and professional relationship between TicketWeb's parent companies Ticketmaster, and Live Nation.

New York City Metropolitan Area

• Selling show memorabilia at multiple Broadway and Off-Broadway venues. • Supervising employees, checking inventory, restocking merchandise booths before, and after selling periods.• Executing credit card transactions using Square payment system.• Ensuring customer satisfaction with a smile.• Tallying end of show receipts, generating reports, and preparing bank deposits.• Knowing and executing theatre emergency procedures, layout and exits for each theatre. • Working with house staff (House Manager, Ushers, Bartenders, Box Office, Stage Management) for each performance.

Greater New York City Area

• Responsible for production and output of both web-based videos, and full length feature films.• Responding to emails in a timely matter from model applicants, graphic designers, general manager, company owner, marketing/social media personnel, I.T., and other staff in our SF, Portland, London, and Mexico City production offices.• Casting models for shoots and coordinating schedules, booking locations, travel, hotels.• Weekly interviews with potential models, creating model documents for each applicant, and sending to our other production offices.• Helping production crew set up, supervising models filling out legal paperwork, assisting Director and Cameramen during shoot, and tearing down and packing up supplies/equipment once finished.• Working with NY Director/Producer to stay within budget for each film, and assisting with post-production projects to meet deadlines for product releases.• Perform quality assurance for upcoming scenes on company streaming websites, DVD’s, and product pages.• Create weekly WordPress blogs regarding upcoming movie releases and related news stories. • Maintain social media platforms for NY Director/Producer (Facebook, Twitter, Blog). • Updating model application Excel spreadsheet (2003-present), inputting new model info, and separating each into appropriate state and country.• Manage all pertinent documents for each release (shoot codes, models, production dates, salary, footage, model releases, 2257 forms, and travel documents.

• Responsible for putting out audition appointments to 200+ clients for TV, Theatre, and Film projects.• Sent clients all necessary info for their audition (location, time, place, script, audition sides, character description, dates of project, etc…) • Acting as liaison between client and casting director dealing with scheduling conflicts, and suggesting clients for casting directors projects.• Negotiating, and executing contracts.• Updated project database, heavy phone duty transferring multiple calls on multiple lines.• Gave master-classes to actors looking to get agency representation, and advice on how to break into show business.• Attended industry showcases with fellow agents, managers, and casting directors looking for new talent.

Sotheby'S Auction House

• Supervised set-up & tear down for special events, auctions, wine tastings, art openings, charity events, & dinners.• Checked inventory on party rental supplies (tables, chairs, silverware, linens) & helping distribute to proper departments.• Assisted with various events logistics and projects as assigned.• Worked with party organizer, building staff, and catering staff to ensure a successful event.• Maintained superior level of professionalism with mutli-million buyers, sellers, and ensured art, sculptures, paintings, and exhibits remain unharmed.

Greater Boston Area

• Organized group ticket sales (20 or more tickets) for 3 different Professional theatres for current Broadway national tours.• Worked with Tour Group Operators, and Box Office staff to secure, pay for, and ticket retrieval. • Knowledge of Ticketmaster ticketing system, prices, availability, and locations of seats. • Problem-solved with clients to ensure maximum satisfaction.• Obtained new clients and contacts via various school groups, tour operators, businesses, senior citizen groups, VFW Chapters, universities, Girls and Boy Scouts..

Greater Boston Area

• Secured theatre for performances and executed all emergency procedures.• Notified Theatre Manager & Building Supervisor regarding venue issues such as broken seats, bathroom supplies, replacing light bulbs, wheelchair patrons, etc…• Worked with theatre security, ticket-takers, ushers, and box office staff for a smooth pre-show arrival, and post-show departure of patrons.• Resolved ticketing problems.• Assisted Theatre Manager, and Chief Usher in achieving staff knowledge and customer satisfaction standards.

Coordinated auditions and maintained theatre rental schedule.Served on dramaturgy projects with the theatre's Artistic Director, and in a clerical role with the General Manager

Bachelor Of Fine Arts (B.F.A.), Acting

Theatre Studies, Dean'S Honor List