Stephen Ahern Email & Phone Number

Gillingham, England, United Kingdom

Basildon, England, United Kingdom

Responsible for Managing 5 Teams of 20 Employees (Technical, Customer Service, Purchasing, Central European Warehouse and Shipping Department) for the HVAC Parts Business This involved: -*Ensuring Orders/Quotes/Warranties/Returns are processed promptly and accurately and approving high value requests.*Working closely with customers/suppliers to meet the high expectations expected of the business.*Conducting staff appraisals, setting goals/objectives and supervising the teams in achieving their KPI’s.*Overviewing training for teams.*Creating business performance reports weekly/monthly for the team and senior management meetings.*Analysis of sales and quotes to determine future initiatives to grow the business.*Analyzing business data day-to-day to ensure the efficiency of the business is kept to the highest standards. *Collaborating with other global Parts Hubs and Factories (USA, Africa, China, Middle East, Russia, Latin America, Turkey & Mexico) so stock could be imported/exported to support customer needs.*Working in partnership with Marketing, Engineering, Compliance and Service Teams to ensure accurate stocking and pricing of new and legacy parts.*Working closely with the warehouse team on day-to-day activities and supervising the annual stock take.

Basildon, England, United Kingdom

Responsible for Managing a Team of 5 Employees in the Technical Department. This involved: -*All previous knowledge and skills used while a Tech Engineer/CSR.*Overviewing the setup of new product onto our system.*Creating and up keeping a pricing tool for list prices and establishing discount levels.*Creating and implementing annual price updates.*The adding and upkeep of item masters/standard costs/prices on the Oracle system. *Training team members in the use of new software tools or processes.*Monitoring and ensuring that my team meet KPI Targets.

Basildon, England, United Kingdom

Working as a member of the Parts Division in the HVAC Industry. responsible for the identification of parts on chiller units and unitary product manufactured by York over the last 40+ years. This involved: *The reading of engineering drawings from large assemblies to piece part. *Extensive knowledge of compressors and their workings.*Liaising with service engineers in the field to ascertain correct part identification.*Aiding the customer service representatives in my department with part selection. *Liaising with customers all over Europe, Middle East & Africa. *Inputting Enquires, Orders and Invoicing on an Oracle based system and prior to this an AS400 text-based computer system. *Handling customer returns and organizing collection.

Braintree, England, United Kingdom

Working as a member of the PMC (Production & Material Control) Department, Responsible to the Manufacturing Director. Primarily responsible for the scheduling of fabricated parts through the shop floor using an MRP (Material Requirements Planning) based RRM (Rapid Response Manufacturing) system to meet customer demand.

Braintree, England, United Kingdom

Working as a member of the Engineering Department responsible to the Manufacturing and Engineering Manager. Duties same as Previous position but I also supervise two other Engineers.

Braintree, England, United Kingdom

Working as a member of the Engineering Department, responsible to the Senior Estimator. Primarily responsible for the Cost Estimating for new products. Secondly, I was responsible for shop floor routings and the generation of Purchasing Bills of Materials (BOM's) which ensure the smooth running of the factory on a day-to-day basis. I was also responsible for receiving and checking orders, advising the Sales Order Processing Department and liaising between all departments within the company from accounts through to CNC Programming.

Braintree, England, United Kingdom

Served an E.T.A Approved Apprenticeship covering all aspects of shop floor manufacturing methods within the sheet metal work environment approved to N.V.Q Level 4.