• Managed ATM network across 268+ branches nationwide, conducted daily ATM monitoring that proactively detected and resolved issues, minimizing downtime and ensuring 99.9% optimal performance and uptime.• Conducted regular audits and reviews to ensure compliance with regulatory requirements and security standards, maintaining a high level of security and operational efficiency across the ATM network.• Established effective vendor management practices, resulting in a 30% reduction in open incidents and timely resolution of issues, enhancing overall ATM service reliability.• Collaborated with vendors to negotiate service level agreements, implemented a proactive monitoring system that detected and resolved potential issues before they impacted customers, resulting in a 20% decrease in critical incidents.• Played a key role in the successful deployment of application upgrades, software updates and security patches, reducing vulnerability risk and ensuring minimal disruption to end users and achieving a 100% success rate.

• Developed and maintained application reports, providing valuable insights to stakeholders and contributing to datadriven decision making, resulting in a 15% increase in operational efficiency.• Developed and delivered technical training sessions for internal teams on first level maintenance, resulting in a 40% increase in their ability to independently troubleshoot and resolve common technical issues.• Ensured 100% compliance with corrective measures to exceptions raised by the Bank's Control team, maintaining operational integrity and security standards.• Improved incident response time by 20% by implementing a streamlined process for logging, tracking, and resolving incidents using the GRP application.• Managed the deployment and redeployment of ATMs bank-wide, optimizing ATM placement for maximum utilization and customer accessibility.

• Collaborated with the sales and marketing departments to align operational strategies with business goals, resulting in a 10% increase in annual revenue.• Orchestrated a comprehensive overhaul of the supply chain process, resulting in a 30% reduction in delivery times and a 15% decrease in transportation costs.• Managed the receipt, storage, and dispatch of a wide range of goods, maintaining an inventory accuracy rate of 98% through meticulous record-keeping and regular stock audits