● Provided onsite and remote technical support across multiple sites to 500+ Users● Deployed new workstations and printers, installed operating systems (windows XP, 7, 8.1 & 10), applications and drivers and configured network properties and hardware● Upgraded 500+ PCs to windows 10 and Microsoft Office 2016● Deployed and managed operating system fixes and patches● Utilized the bank’s ticketing system (Manage Engine) to manage and process 40+ incidents per day ● Configured and installed 42+ cisco catalyst 2960 POE switches to merge voice and data networks in collaboration with the network operations department● Worked in collaboration with other IT departments, in supervising the installation, and configuration of all IT infrastructures during branch setup or relocation● Trained end-users on the use of windows 10 operating system, and various third-party applications● Provided documentation on workstation setup, installation of specific applications & devices, and first level troubleshooting of processes to guide newly recruited IT Support Technicians

● Answered inquiries per day from customers in person and on the phone on a daily basis● Investigated and resolved customer concerns in a sensitive and timely manner● Supervised the daily work and performance of 5 tellers on a daily basis● Provided advisory roles to customers and customer relationship officer, regarding operational policies and procedures in relation to the investments offered by the bank● Ensured operational compliance in daily processes, through maintenance of adequate records and keeping of daily and monthly transaction documents