An experienced IT Support Analyst with over 10 years demonstrated history of delivering exceptional services to clients. Skilled in Computer user support, Hardware and Software administration and upgrades, Networking, Mobile devices support, Video conferencing devices support, Windows Operating Systems installation and configuration, Active Directory and SCCM.
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Technology AnalystPcl Construction Aug 2022 - PresentEdmonton, Alberta, Ca -
Field Service TechnicianMnp Digital Sep 2021 - Aug 2022 -
It Technical Field Support AnalystCanadian Blood Services Jun 2019 - Sep 2021Ottawa, Ontario, Ca -
Technical Support SpecialistDentons Mar 2019 - May 2019Worldwide, Gb -
It Support AnalystUnion Bank Of Nigeria May 2013 - Dec 2018Lagos, Lagos, Ng● Provided onsite and remote technical support across multiple sites to 500+ Users● Deployed new workstations and printers, installed operating systems (windows XP, 7, 8.1 & 10), applications and drivers and configured network properties and hardware● Upgraded 500+ PCs to windows 10 and Microsoft Office 2016● Deployed and managed operating system fixes and patches● Utilized the bank’s ticketing system (Manage Engine) to manage and process 40+ incidents per day ● Configured and installed 42+ cisco catalyst 2960 POE switches to merge voice and data networks in collaboration with the network operations department● Worked in collaboration with other IT departments, in supervising the installation, and configuration of all IT infrastructures during branch setup or relocation● Trained end-users on the use of windows 10 operating system, and various third-party applications● Provided documentation on workstation setup, installation of specific applications & devices, and first level troubleshooting of processes to guide newly recruited IT Support Technicians -
Branch Operations SpecialistUnion Bank Of Nigeria Sep 2009 - May 2013Lagos, Lagos, Ng● Answered inquiries per day from customers in person and on the phone on a daily basis● Investigated and resolved customer concerns in a sensitive and timely manner● Supervised the daily work and performance of 5 tellers on a daily basis● Provided advisory roles to customers and customer relationship officer, regarding operational policies and procedures in relation to the investments offered by the bank● Ensured operational compliance in daily processes, through maintenance of adequate records and keeping of daily and monthly transaction documents
Stephen Oluwadimimu Akinola Education Details
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Olabisi Onabanjo University(O.O.U)Physics With Electronics -
Olabisi Onabanjo University(O.O.U)Data Processing
Frequently Asked Questions about Stephen Oluwadimimu Akinola
What company does Stephen Oluwadimimu Akinola work for?
Stephen Oluwadimimu Akinola works for Pcl Construction
What is Stephen Oluwadimimu Akinola's role at the current company?
Stephen Oluwadimimu Akinola's current role is Technology Analyst.
What schools did Stephen Oluwadimimu Akinola attend?
Stephen Oluwadimimu Akinola attended Olabisi Onabanjo University(O.o.u), Olabisi Onabanjo University(O.o.u).
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