Stephen Amade Reuben Email & Phone Number

• Designing and crafting code for various mobile applications and testing the resulting code to meet client needs.
• Writing well-designed, testable, efficient code by using best software development practices.
• Integrating data from various back-end services and databases and gathering and refining specifications and requirements based on technical needs.
• Creating and maintaining software documentation. Determining the structure and design of web pages.
• Producing fully functional mobile applications and writing clean code.
• Facilitating code reviews and pairing programming to produce clean, high-quality code.

Abuja, Federal Capital Territory, Nigeria

• Leading high-performing teams to create and implement strategic initiatives across various operational functions, including client relationship management, customer acquisition and retention and partnerships, and.
• Spearheading comprehensive banking operations, including staff development and management, distribution operations, human resources, sales, workflow structures, regulatory compliance, and customer service excellence.
• Developing and maintaining strong client relationships by leveraging top-flight skills in needs analysis and product expertise to recommend optimal bank product and service solutions.
• Gathering market intelligence, providing feedback to management and making recommendations that lead to accuracy in market forecasting.
• Training staff in bank products, operations procedures, and successful sales strategies.

• Supervised and coordinated activities of employees engaged in receiving and paying out money while keeping records of all financial transactions.
• Instrumental in balancing all teller cash draws to ensure accuracy each day and minimise losses.
• Consistently provided excellent customer service by building relationships and enthusiastically assisting customers.
• Trained teller line associates on banking procedures to ensure consistency within the Branch.
• Identified sales referral opportunities and participated in product sales campaigns.
• Provided guidance to tellers in complex customer transactions and ensured accurate daily reports.

• Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers, including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
• Supervised Cash and Vault operations, ATM management, and reconciliation of settlement and suspense ledgers.
• Processed quarterly ATM audits with a zero-error rate.
• Ensured maximum uptime of the branch ATMs for customer use, daily reconciliation of ATM tills, and liaised with vendors regarding maintenance of ATMs.
• Developed an ATM virtual transactions and Physical cash reconciliation application called 'ATM Reconciler' and adopted by the bank for reconciliation of all ATM brands to include NCR, Wincor, Diebold and Hyosung.

• Identified opportunities to cross-sell additional products whilst conducting the sales process by understanding customer needs, recommending suitable products and making sales.

• Generated leads, pursued prospects, secured new customers, and closed sales deals.
• Successfully maintained a record of consistently meeting and surpassing sales quotas while earning continual recognition for top sales performance and customer service.
• Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals.
• Consistently provided outstanding customer service, promoted other bank services and products, and found opportunities for sales referrals.

• Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.
• Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions.
• Processed transactions, including money transfer, deposits and withdrawals, and data entry to update client files.
• Consistently provided outstanding customer service and whenever possible promoted other bank services and products, and found opportunity for sales referrals.

B.Sc., Business Administration

Activities and Societies: Member Actuarial Student Association

Complete React Native In 2022: Zero To Mastery (With Hooks)

Master'S Degree, Information Management