Stephen Anctil Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Singlehandedly managed all incoming orders through emails and B2B system from hundreds of customers including National accounts for the Prairies (MB, SK, AB)• Prepared all paperwork for Operations to ship material across the Prairies on our weekly trucks to MB and SK, semiweekly trucks to Edmonton, and daily trucks to Calgary• Managed inventories to make sure customers’ orders were filled correctly and in accordance with their timeline• Filtered and answered daily, in a timely manner, a considerable number of requests from customers receivedthrough emails or phone calls (stock checks, RMAs, material issues, deliveries, billing issues, etc)• Worked closely with the Sales team to ensure all customer issues were resolved as quickly as possible• Sent daily reports to each member of the sales team• Processed customers credit card payments through online system

Calgary, Alberta, Canada

• Supervised and managed a group of up to 20 clerical staff working at ECS (Exception Capture System), Customer Counter, and the Customer Support Administrative Office• Organized daily tasks to ensure that all Preload undeliverable packages (up to 200) be fixed before the delivery trucks leave in the morning and that at least 4000 packages in the trucks were daily scanned• Ensured that all damaged packages (up to 50) were properly processed by the clerk and that his/her working area was perfectly cleaned before end of shift• Trained new staff on all software (AS 400, Microsoft Office 2013, internal UPS programs), all UPS Operation procedures and outside regulatory bodies rules and regulations (Transport Canada, Customs, etc.)• Assisted Customer Counter staff with all irregular situations and helped resolve all unusual customer concerns (issues with brokerage, lost packages, unresolved delivery change requests, etc.)• Attended to all staff related issues (payroll, scheduling, interpersonal relations, etc.)• Helped track and locate misplaced and/or lost packages that were urgently required or highly time sensitive• Completed all related daily package operation reports/audits accurately and timely

Calgary, Alberta, Canada

• Controlled all daily operations of a 1000 square foot retail establishment located in Bankers Hall, Calgary, with annual sales exceeding $400,000.• Worked regularly at the store and sold• Hired and trained a staff consisting of up to 5 members on all aspects of retail sales, POS terminal use, andproduct knowledge (silver jewellery, fossils, minerals, and finished decorative objects comprised of stone).• Performed merchandising and visual representation for the store.• Purchased from select local, national, and international suppliers; maintained excellent relations with allsuppliers.• Executed all decisions regarding marketing and advertising strategies.• Maintained a good working relationship with landlord by participating in all tenant meetings and respecting allregulations and requests.• Carried out all banking transactions related to a retail operation (bank deposits, accounts payables andreceivables, bank loans).

Bachelor'S Degree, Philosophy

Activities and Societies: Student councils

College Degree, Sciences