• Implemented flow metrics and stochastic forecasting models using Monte Carlo Simulation• Instituted data-driven delivery frameworks to enhance decision-making capabilities• Upskilled teams and leadership on leveraging advanced metrics for strategic insights• Configured Jira Software with tailored workflows, JQL queries, automation, and best practices• Conducted data analytics using eazyBI and designed intuitive dashboards via Confluence• Deployed hybrid delivery approach blending Scrum, Kanban, and Lean methodologies• Facilitated comprehensive training for teams and leadership on adopted frameworks

• Implemented Scrum methodologies and trained teams on core principles• Coached leadership on agile ways of working to foster stakeholder trust and collaboration• Upskilled teams and leadership on adopted agile practices through comprehensive training

Development of Lloyds Agile transformation programme ‘Optimus’ (Spotify model), Lloyds principles & practices for their WoW (Ways of Working) & Agile Essentials.Coaching for senior leaders at the value stream level specifically within applied sciences, machine learning and financial wellbeing.OKR (Objectives and Key Results) development and training.Team of teams setup, development and training.Servant leadership training and workshops.Formal training sessions for Product Owners, Scrum Masters and developers.Collaboration with System Thinking & Design Thinking to focus value streams and labs (team of teams) on outcomes and value to customers.Development of KPI’s, metrics & measures such as cycle/lead time, scatterplots, CFD’s & forecasting using Monte Carlo simulation.

Senior Scrum Master working on compliance projects ranging from customer due diligence, retail onboarding systems and real time screening. This involved working with 20+ scrum teams in the UK, Poland, India and China.

Agile coach and Scrum Master - working on the creation of a best in class customer focused lending experience application using IBM BPM and ODM for the automation of origination, business review, pricing, credit & legal execution.

Agile coach and lead Scrum Master - coaching for 10 Scrum teams (3 in the UK and 7 in India) including coaching for Product Owners and Business Analysts (role modeling, backlog and user story creation, acceptance criteria, workshops and storyboarding. DevOps co-ordination (build & deployment automation) and product backlog responsibility.

Responsible for onshore & offshore delivery of the sales products savings, loans and mortgages for the digital bank for the Lloyds, Halifax, Bank of Scotland and TSB brands. Primarily leading and coaching 3 teams coordinating between onshore and offshore facilitating the scrum process throughout.

Client On-Boarding / Screening application design and development. Implementation of new market regulations surrounding FATCA, EMIR, MIFID II, Dodd-Frank and LEI.

Working on the M&S multi-channel development programme my main responsibilities were to provide high-level content and brand recommendations & direction for all digital channels ensuring clients and their users achieve their goals. Additionally providing thought leadership in the area of content strategy particularly with regard to SEO, Accessibility, Social Media and mobile platforms.

Managing a team of up to 25 developers, analysts and support staff. Responsible for the management of internal and external web projects at a global level including distributed team management in London, New York & Singapore. e-Business development & support, stakeholder management, business liaison and client relationship management. Including system design at both a functional and technical level. Global web/digital strategy (content & document management, portal, collaboration, social media & CRM for Internet, Intranet and Extranet including target operating model. Responsible for the core architecture and infrastructure of the company’s web platform including Java, Microsoft and Unix technologies. Web technology proposition, vendor management & governance (including technology choice of software and hardware, contracts and negotiation, relationship management). Business consultancy for web initiatives including process & data analysis, stakeholder & resource management, project planning and communications. Responsible for the support & development of the groups corporate websites and Intranet including the architecture (logical, physical, data), infrastructure and design.

Working within the new media team my main responsibility was the development of the multi-media ‘Interact’ kiosk system that Nationwide developed for their high street branches incorporating video conferencing, touch screen and Internet technologies.