• Managed and meticulously maintained the administration of shared mailboxes, ensuring efficient communication flow and timely responses to enquiries and requests. • BPSS security cleared and SC clearance pending. • Performed daily reviews of work orders in the LOC of Return and Rejected, reassigned them to the appropriate resources, and updated the LOC accordingly.• Facilitated effective communication with both internal and external customers for capturing, recording, and distributing service calls using the CAFAM system.• Conducted regular check-ins with engineers to ensure awareness of upcoming emergency job schedules.• Achieved individual performance targets and supported the team/department in reaching broader performance goals.

Key Responsibilities:• Conduct thorough clearing of houses following the departure of previous tenants, ensuring properties are ready for refurbishment and rental.• Perform meticulous cleaning and organising tasks to prepare properties for reoccupation, including removal of debris, unwanted items, and hazardous materials.• Execute minor maintenance duties such as repairing fixtures, patching walls to ensure properties meet safety and quality standards.• Undertake gardening responsibilities, including lawn mowing, hedge trimming, weeding, and general upkeep of outdoor areas to enhance property aesthetics.• Collaborate effectively with team members to streamline workflow and accomplish tasks within specified timeframes.• Maintain a high level of attention to detail to identify and address any issues or deficiencies in properties during the void process.

Key Responsibilities:• Managed and supervised a team of 16 carers, providing leadership and guidance to ensure the delivery of high-quality care services.• Oversaw the day-to-day operations of the care team, including scheduling, task assignment, and performance evaluation, to maintain efficient workflow and meet client needs.• Conducted regular meetings and training sessions to facilitate team communication, address concerns, and promote professional development among staff members.• Collaborated with management to develop and implement policies, procedures, and protocols to enhance the effectiveness and safety of care services.• Acted as a liaison between the care team, clients, families, and other healthcare professionals to facilitate effective communication and coordination of care.• Monitored and evaluated the performance of carers, providing constructive feedback and support to promote continuous improvement and adherence to quality standards.• Maintained accurate records and documentation related to client care, staff activities, and administrative tasks to ensure compliance with regulatory requirements and organisational policies.

Dedicated and compassionate carer with over one year of experience providing exceptional care to clients. Proficient in administering medication, providing personal care, and ensuring client comfort and safety. Excellent communication and interpersonal skills, able to develop strong relationships with clients and their families.

Provided full-time care and support for my children during the COVID-19 pandemic, ensuring their wellbeing, safety, and development.

• Collaborate effectively with team members to streamline workflow and accomplish tasks within specified timeframes.• Maintain a high level of attention to detail to identify and address any issues or deficiencies in properties during the void process.• Collaborated within a dynamic scheduling team to optimise the efficiency of water recycling operations.• Utilised advanced scheduling software and tools to allocate resources effectively, ensuring timely completion of reactive and planned works.• Coordinated closely with various departments including operations, maintenance, and engineering to develop comprehensive schedules that aligned with organisational objectives.• Communicated effectively with team members and stakeholders to provide updates on scheduling activities and address any issues or concerns.