Stephen Atchley Email & Phone Number

Augusta, Georgia, United States

Internal Technical Consulting: Coordinates responses to critical client situations with other organizations. Utilizes extensive product/process experience to troubleshoot implementation issues. Identifies resolution and communicates steps to Implementation Team. Ensures resolution carried out in line with World Class quality standards. Process/Standardization Consulting Develops and implements Implementation department processes to improve accuracy and quality of starts. Client Issue/Resolution Mgmt: Handles escalated implementation issues and performs an advisory role, consulting with Implementation Specialists, Implementation Consultants, and Implementation Project Managers. Troubleshoots hardware, software and transmission errors. Interfaces with Corporate Technical Support and/or other business units to coordinate resolution and resources, and keeps Implementation Team updated. Identifies escalation point and resources for issue resolution. Often interfaces with Client technical support to coordinate integration of ADP products and systems to avoid and/or resolve technical issues.Functional Initiative & Roll-out Championing: Collaborates with Business Engineering Solutions (BES) to facilitate successful rollout of new products, features or updates. Ensures accurate and timely communication and execution of rollouts.Business Partnership Works: in conjunction with Sales partners to provide subject matter expertise to prospective clients. Leverages relationships, collaborates and provides support and coordination to Financial Services, Client Service and Operations to enhance the client experience.Council/Task Force Subject Matter Expertise: As a subject matter expert (SME), participates in departmental or Center task force teams and councils that focus on developing and strengthening "Smart Standards" and collaboration opportunities with other BU's. Performs other duties as assigned.

Augusta, Georgia, United States

- Leadership and Associate Development: Assists in the administrative management of associates, including but not limited to: recruiting, interviewing, new hire orientation, training, mentoring, coaching, ongoing support, and performance management. Provides instruction for new associates during initial assignments to ensure proper execution of implementation methodology. Provides guidance for tenured associates to collaborate in identifying best solutions for client and product sold. Provides overall help and hands on support to all team members through teams, email, and walking the floor.- Troubleshooting and Quality: Assists in managing and supporting client escalations to resolution. Provides first level support for technical and system issues for associates. Conducts and reviews audits to ensure quality and accuracy of team work performed. Promotes required associate checklists & process for successful implementation and transition to service. Meets regularly and collaborates with other Implementation Team Leads and Implementation Payroll Leads to ensure consistency and standardization across the Implementation organization. Partners with ITLs for continuous awareness on upcoming solutions/releases impacting Team.- Client Support: Handles defined responsibilities of role to ensure a successful implementation projects.- Feedback: Provides Implementation Executives with feedback on associate progression, account accuracy, and Intact Team cohesion. Provides Implementation Technical Leads with feedback on process opportunities and changes.

Augusta, Georgia, United States

Augusta, Georgia Area

Augusta, Georgia Area

Augusta, Georgia Area

Augusta, Georgia Area

Augusta, Georgia Area

Augusta, Georgia Area