Stephen Ayers Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Leander, Texas, United States

Austin, Texas, United States

Achievements • Achieved 112% against bookings target in 2022 which was the highest in the sales organization earning Presidents Club • Managed Customer Experience with a tNPS score of 92.4% in FY 22. This was 102% to target and the 3rd highest in the Contact Center• Bookings finished with attainment at 104.5% to goal FY21• FY21 tNPS finished at 89.2% with EOY attainment at 105% to goal• Drove improved performance allowing the Outbound Team to grow 20% in daily bookings per specialist in FY21Leader• Worked cross functionally with managers in the inbound segment with a goal to improve their Tax Product sales velocity. Worked directly with each leader, attending huddles, and creating scripts to drive better outcomes. This lead to a 3X return in tax attach rateCollaborative • In FY22 the company made a decision to overhaul their subscription training material. I was the SME (Subject Matter Expert) on the project and effectively re-wrote all of our training material for micro-learnings, this improved understanding, retention, and decreased cancellation rates across the segment. Additionally I worked on positioning verbiage for the entire Tax Product each time the company changed the product structure. Demonstrated all the skills to work across, up, and down the organization to get work done effectively• In FY21 developed a universal call flow that was shared and rolled out to multiple teams. This cross-collaboration helped both segments achieve above target performanceCompany Oriented • Always puts the company first. As noted above, I worked on department or company initiatives to improve overall performance, specialists interactions and customer experience. Many times I would work well beyond my scope of the role because I knew the entire company will be better off for the work that I had done. Was the SME to work with our instructional design team to create sales curriculum that was implemented across the organization for new and existing sales agents.

Identified and solved complex problems for prospects by formulating effective business solutions to achieve SMB bookings targets. • As a top performer I was put on a pilot to collaborate with Marketing and Product to feed into product development and feedback on success of campaigns • Led and participated in the creation of communication strategies that met client objectives

Austin, Texas

Communicated and sold LegalZoom products effectively to drive revenue. This included small business solutions, intellectual property and estate planning. Consistently met or exceeded quota-based company performance metrics, which led to becoming a top performer.

Austin, Texas

Austin

Marketing

Education record