Stephen B. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Business Analysis and Problem Solving• Detailed business analysis across a multitude of diverse projects using Waterfall and Agile methodologies.• Create explicit business requirements, including Epics, Features and User Stories.Change Management• Create detailed training guides and Standard Operating Procedures for business users.Stakeholder Management • Empathetic listener to assist fostering excellent relationship building. • Genuine interest in customer and business user experience.• Understanding business problem.Process Modelling• Create process models using BPMN using swim lanes to acknowledge different responsibilities.Leading and Coaching• Coach Business Analysts and Technical Business Analysts in understanding business processes, problems & impacts in order to elicit and create detailed & accurate business requirements.• Lead Business Analyst on multiple projects such as Digital Document Management and Risk Remediation (Payments).Flexible and Adaptable across Multiple Delivery Methodologies• Successfully delivered projects such as Digital Document Management and Risk Remediation (Payments) using both Waterfall and Agile Methodologies (and hybrid versions).• Scrum Master (as well as Senior Business Analyst concurrently) on credit card scheme project