Stephen B. Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

- Ensures the safety and well-being of the aircrafts occupants while maintaining consistency with the highest ethical standards.- Promote high sales revenue onboard through passenger awareness, product visibility and excellent sales management skills- Demonstrate great time management skills through work punctuality, following work wear regulations and completing all flight/post-flight duties to ensure maximum safety

Dubai, United Arab Emirates

- Managed, convert and tracked sales leads from Pipe-drive (CRM platform)- Provides exceptional customer relations support with clear communication and timely status- Creates outstanding customer experience by ensuring first contact resolution related to client’s meal plan subscription- Proven excellence in monthly sales revenue and customer retention- Collaborates with marketing team to create better sales strategies and campaign across all channels (websites, google, and social media platforms) to promote market visibility and high sales revenue- Perform market research to align with competitors across the UAE market

Dubai, United Arab Emirates

- Compiled, verified accuracy and sorting information to prepare source data for computer entry- Researched and obtained further information for incomplete documents- Reviewed data for deficiencies or errors and check output

Dubai, United Arab Emirates

- First line of support to passengers before and after a flight, check-in passengers, immigration and boarding processes- Managed passenger traffic by handling general inquires specific to flight information and guiding passengers inside Airport premises to ensure safety- Reporting of Incidents, Flight Irregularities, Medical Emergencies, etc.

Davao, Davao Region, Philippines

- Provided customer support via email and chat- Provided virtual assistance related to website or technical errors related to client’s meal plan subscription (Freshly US)- Documented each customer’s inquiry as well as the solution provided to improve the organization’s functionality and efficiency- Managed sales leads, daily tickets and client meal plan subscription by handling the company’s CRM Platform (Zen-desk)

Davao, Davao Region, Philippines

- Tracked Sales leads, recording sales data, providing customer service and managing AT&T DirecTV subscriptions- Provided troubleshooting assistance for customer orders, account status and relevant issues- Delivered excellent communication and customer service skills to ensure customer satisfaction

Davao, Davao Region, Philippines

- Maintained positive customer relationship by responding to inquiries and documenting actions taken- Proactive customer service support by anticipating customer questions and familiarize all types of products and service to offer best recommendation- Monitored customer interactions and data, to create automated marketing and customer support communications through customer relationship management (CRM) software- Provided technical support for Cricket Wireless customers specific to cellular network service

Davao, Davao Region, Philippines

- Creation and sorting of annual reports for previously approved loans to be sent to Central bank of the Philippines for financial reporting- Executive assistant directly reporting to head of remedial/loans department- Execute multiple administrative tasks including inbound/outbound calls, communication to human resource and other departments and sorting office documents