Stephen Baker Email & Phone Number

As a head of customer care with many years of experience in the construction industry, I have developed a strong expertise in managing customer relationships, ensuring quality standards, and overseeing contractors and subcontractors. I hold the IOSH Managing Safely certificate, as well as an asbestos awareness certificate, which demonstrate my commitment to health and safety and compliance in the construction sector.I have worked with prestigious companies such as Persimmon Homes, Balfour Beatty and Morris Homes, where I was promoted to head of customer care in March 2022. In this role, I was responsible for leading a team of customer care coordinators, liaising with NHBC and other external parties, and handling complex customer queries and complaints. I also have a solid background in accounting and computer literacy, which enable me to manage budgets, reports, and invoices effectively. I am passionate about delivering excellent customer service and ensuring customer satisfaction in every project.

Listed skills include Plumbing, Contract Management, Heating, Contractors, and 10 others.