Stephen Bannable Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

Remote, London

-Maintained my role as a Senior Product Support Specialist in Clari’s acquisition of Groove-Taking charge of handling challenging high Annual Recurring Revenue (ARR) escalations and in-depth investigations. Additionally, addressing user inquiries and concerns related to our recent acquisition, ensuring transparency and providing clear, accurate information to maintain customer trust and confidence-Collaborating with the Clari EMEA team to facilitate training sessions and resources for… Show more -Maintained my role as a Senior Product Support Specialist in Clari’s acquisition of Groove-Taking charge of handling challenging high Annual Recurring Revenue (ARR) escalations and in-depth investigations. Additionally, addressing user inquiries and concerns related to our recent acquisition, ensuring transparency and providing clear, accurate information to maintain customer trust and confidence-Collaborating with the Clari EMEA team to facilitate training sessions and resources for the Groove product, ensuring that team members in the EMEA region have the knowledge and skills to effectively work with the product-Stepping in as a Sales Engineer for the EMEA team to conduct product demos of Groove for potential customers interested in adopting the solution for their organizations. Showcasing the Groove product's capabilities, benefits, and value proposition to prospects, effectively supporting the sales process and helping drive product adoption Show less

Remote, London

-Leading and guiding the EMEA Product Support team, fostering collaboration, and ensuring the delivery of exceptional support services to customers-Conducting weekly one-on-one meetings with EMEA support team members to provide coaching, address concerns, and enhance team performance-Setting, monitoring, and measuring Key Results (OKRs) for the EMEA support team to align their efforts with the company's objectives and drive continuous improvement-Analyze metrics and data related to… Show more -Leading and guiding the EMEA Product Support team, fostering collaboration, and ensuring the delivery of exceptional support services to customers-Conducting weekly one-on-one meetings with EMEA support team members to provide coaching, address concerns, and enhance team performance-Setting, monitoring, and measuring Key Results (OKRs) for the EMEA support team to align their efforts with the company's objectives and drive continuous improvement-Analyze metrics and data related to team performance, customer support, and product usage in order to make improvements to the EMEA team Show less

Remote, London

-Managing and resolving high ARR escalations and complex investigations with a focus on retaining and satisfying key customers-Collaborating with cross-functional teams, including product managers, engineers, and designers, to help define product requirements and ensure that the product is developed in a way that meets customer needs-Creating and maintaining product documentation, such as user guides, FAQs, and knowledge base articles, to help users better understand and utilize the… Show more -Managing and resolving high ARR escalations and complex investigations with a focus on retaining and satisfying key customers-Collaborating with cross-functional teams, including product managers, engineers, and designers, to help define product requirements and ensure that the product is developed in a way that meets customer needs-Creating and maintaining product documentation, such as user guides, FAQs, and knowledge base articles, to help users better understand and utilize the product-Participating in the testing and quality assurance processes to ensure that the product is free of bugs and works as expected Show less

Remote, London

-Team MVP for 2022-Handled 20+ customer conversations daily via live chat while delivering a first response time of under 5 minutes as well as a customer satisfaction score of over 98.5% quarter to quarter.-Served as the User Advocate to all new users in their first few months with Groove. Proactively reached out to new clients and schedules calls to help them get successfully onboarded onto Groove, provide use cases and best practices, as well as identify any pain points or… Show more -Team MVP for 2022-Handled 20+ customer conversations daily via live chat while delivering a first response time of under 5 minutes as well as a customer satisfaction score of over 98.5% quarter to quarter.-Served as the User Advocate to all new users in their first few months with Groove. Proactively reached out to new clients and schedules calls to help them get successfully onboarded onto Groove, provide use cases and best practices, as well as identify any pain points or confusion.-Maintained expert level knowledge of our complex SaaS product as well as the accompanying Salesforce configuration. Championed an ongoing series of educational meetings between the customer success and engineering team to ensure that success was up to speed on all new product developments.-Created tickets to address bugs or feature requests within the product and followed them through to completion to ensure that the customer's voice is being heard and respected in product decisions.-Maintained both internal and external knowledge bases. This required a deep understanding of the product as well as customer experience in order to write documentation that can explain complex parts of the product to new customers, but also get into technical detail for our internal team. Show less

County Dublin, Ireland

• Product owner for the production support team • Creating and maintaining JIRA sprints using the SCRUM framework in accordance with the Agile process• Working closely with project owners and test team members in backlog management and continuous delivery of features and solutions• Lead developer for BI Publisher. Leading the analysis and change for all RTF templates for Permanent TSB• Preparing technical design documents and functional requirement specifications through… Show more • Product owner for the production support team • Creating and maintaining JIRA sprints using the SCRUM framework in accordance with the Agile process• Working closely with project owners and test team members in backlog management and continuous delivery of features and solutions• Lead developer for BI Publisher. Leading the analysis and change for all RTF templates for Permanent TSB• Preparing technical design documents and functional requirement specifications through liaising with internal and external teams• Configuring Siebel Financial modules (Applets, Dashboard, Pick Applets, Views, Screens, Business Components, User Properties, Links, MVG, Joins, and PickLists)• Preparing automated testing using Selenium, Jenkins and Cucumber• Working extensively on eScript coding, implementing customised logic in applications, applets, and business components with Browser Script or Server Script• Designing, developing and maintaining relational databases in accordance with customer requests using Oracle SQL Developer, TOAD and Microsoft SQL Server Management Studio Show less

Dublin, County Dublin, Ireland

• Working closely with project management and business users to gather and document complex business requirements which are used as a template for technical projects and software upgrades• Configuring Siebel Financial modules (Applets, Dashboard, Pick Applets, Views, Screens, Business Components, User Properties, Links, MVG, Joins, and PickList)• Creating RTF templates using BI Publisher, and using the BI Publisher ‘bursting’ feature to automate RTF templates• Working extensively on… Show more • Working closely with project management and business users to gather and document complex business requirements which are used as a template for technical projects and software upgrades• Configuring Siebel Financial modules (Applets, Dashboard, Pick Applets, Views, Screens, Business Components, User Properties, Links, MVG, Joins, and PickList)• Creating RTF templates using BI Publisher, and using the BI Publisher ‘bursting’ feature to automate RTF templates• Working extensively on eScript coding, implementing customized logic in applications, applets, and business components with Browser Script or Server Script• Designing, developing and maintaining relational databases in accordance with customer requests(using TOAD and Microsoft SQL Server Management Studio) Show less

Percy Place, Haddington Road, Dublin 4

• Analyse problems, recommend solutions and initiate corrective actions for all clients within the Bank of Ireland Business Information Centre, responding to client questions via email and telephone• Running daily Microsoft Access queries for the business sector of the bank. These queries include information from deposits, loans and overdrafts and are crucial to the financial decisions made by the sectors in Bank of Ireland such as group finance, treasury and mortgages.• Creating new… Show more • Analyse problems, recommend solutions and initiate corrective actions for all clients within the Bank of Ireland Business Information Centre, responding to client questions via email and telephone• Running daily Microsoft Access queries for the business sector of the bank. These queries include information from deposits, loans and overdrafts and are crucial to the financial decisions made by the sectors in Bank of Ireland such as group finance, treasury and mortgages.• Creating new VBA macros for business banking teams within the bank. The creation of these macros aids with the swift compiling and processing of key data that is integral for the daily sales in the business banking sector of Bank of Ireland.• Using Microsoft Access to create new queries in order to constantly improve the processes within the business banking sector Show less

Bachelor Of Arts (B.A.), Computer Science And Business, 2.1 Overall, First Class Honours In Final Year Project

For my final year project I created a set of dynamic webpages for the Trinity College society “Voluntary Tuition Programme”(VTP)..

Higher National Diploma, Interaction Design

Modules include: - Introduction to Interaction Design - Sketching and Prototyping - Evaluating Usability & User Experience - User.

Diploma, Visual C# Programming With Visual Studio, Distinction

Leaving Certificate

Marian College School Captain 2009 Marain College Senior Soccer Team Captain 2009 Marian College Academic Excellence Award 2009