Stephen Barrow Email & Phone Number

London Bridge

Managing a total of 12 Account Managers working on-site at various client locations across central London. Supporting the clients objective to improve service and save overall spend by driving the business strategy through the our 'Lead Supply'​ model for Paragon Customer Communications. To fully support and promote the clients strategic objectives to ensure customer retention and delivering long term growth​.Responsible for providing matrix pricing, financial reporting and forecasting. Ensuring all jobs are executed to the agreed budgets and scheduled phasing plan by sourcing within the Paragon Customer Communication group or via our approved 3rd party suppliers.Taking responsibility for, and managing all elements of the 'contract' including governance, delivery, pricing, negotiation and renewal. Build and maintain positive working relationships with key stakeholder's / decision makers to align with each business strategy, aims and goals to deliver best service.Deliver innovation through regular meetings with the design agency to develop solutions and influence change at a strategic and tactical level that will deliver mutual value. Implement changes to mitigate risk, identify any potential sources of conflict, ensuring continued growth to deliver continuous improvement initiatives and develop the account. Conduct regular team appraisals and align these to the company GOALs and performances. Set achievable GOALs supporting each team member by providing training and personal development to ensure a thorough understanding of the account and responsibilities.

Edenbridge

Dialogue Solutions (part of the Data Lateral Group)Position: Account Director Clients: Virgin Atlantic / Proximity / BT / COI / SSE / EDF / LA Fitness / IoD / Symantec Working with a varied client profile managing a number of blue chip companies based at the Edenbridge production site. Producing targeted direct mail campaigns by producing within the group or purchasing through our approved supplier rosta. Key Attributes;-Self-managed and confident to deliver when under pressure.Hard working with a 'hands on'​ approach and a positive outlook with a 'get it done' attitude. Sound commercial and financial awareness.Good communication skills. Encourages others and leads by example.

Croydon, United Kingdom

Position: Estimator / Account Manager Clients: Royal Mail / BT / BSKYB / Prudential / Wunderman