Stephen Bash Email & Phone Number

Delanco, New Jersey, Us

As the first head of IT at Misfits, it is critical that standardization, documentation, and optimization are three pillars that are established for supporting the future growth of the organization. I hold responsibility for all corporate locations, customer service centers, and fulfillment locations across the enterprise. Prior to my arrival, some “bare bones” IT processes were put in place, and now I’m responsible for the full maturation of these policies in accordance to the growth objectives of the Organization. My main areas of responsibilities consist of:• Manage Complete SAAS Portfolio• Develop and execute the company's technology strategy, ensuring alignment with overall business goals and objectives• Lead the technical product management team in the development of new products and services, ensuring that they meet customer needs and are delivered on time and within budget• Oversee the company's corporate security program, ensuring that all systems and data are protected from cyber threats and other security risks• Develop and manage the technology budget, ensuring that resources are allocated effectively and efficiently• Work closely with other members of the executive team to ensure that technology is integrated into all aspects of the business• Stay up-to-date with emerging technologies and trends, and make recommendations for how they can be leveraged to improve the company's products and services• Build and maintain relationships with key technology partners and vendors• Manage a team of technology professionals, providing guidance and support to help them achieve their goals• Serve as the Data Protection Officer

Plantation, Florida, Us

In this role, I created and executed IT operations across 11 fulfillment centers in the United States. Starting with a team of 3, I expanded the team 47 individuals, offering technical guidance, motivation, and mentorship on daily tasks and long-term goals. Additionally, I introduced a Regional Manager level to the organization and aligned it to Operations. While building the team, I also built a comprehensive strategy for fulfillment centers and streamlined communication between the business and IT to ensure accurate, timely, and optimal results. I also directed evaluations and standardization of new technology and served as escalation point for corporate IT and staff for high-level technical issues, applying knowledge and expertise to devise lasting solutions. My selected contributions are as follows:• Facilitated successful operations by managing vendors, reviewing service desk ticketing and metrics, as well as leading all phases of projects and change functions as member of Change Advisory Board (CAB)• Cultivated strong team ready to tackle challenges and fostered a positive work environment, reducing staff turnover by 35%• Launched and managed 10 new fulfillment centers, effectively developing and implementing project plans, building technical strategy, galvanizing teams, monitoring progress, and resolving issues• Streamlined workflow by standardizing support procedures across all fulfillment centers• Worked with the Automation Team to devise a solution to stop scanners from leaving the fulfillment centers and shipping to our customers, using RFID. This solution was implemented within 3 months and the ROI was realized within 6 months across all locations

Kennett Square, Pa, Us

Here, I ensured secure, reliable, and functional systems to facilitate operational success. I managed all servers, PCs, laptops, networks, phone systems, firewalls, switches, printers, and corporate cell phones as well as oversaw Microsoft Active Directory, PCI Compliance, VMware environment, and the information security environment. Led four individuals toward common goals. My selected contributions are as follows:♦Boosted team performance by coaching new hires on standards and expectations.♦Managed and maintained network of 70 sites across the USA using a MPLS T1 network to connect back to main location; ran Internet, centralized printing, built client/server applications, and managed Microsoft Active Directory.♦Led replacement of Windows XP systems with Windows 7 across all retail locations, ensuring minimal disruption to business.♦Implemented Cisco networking in corporate office and replaced Cisco Firewall with Checkpoint NGFW.

Bonn, De

During this time, I directed a team of six network engineers to deploy redundant WAN connections for 440 locations across North America. I drove improvements to efficiency and productivity and contributed to project estimation, resource management, and engineering calls/sessions. I also aided co-location datacenter with disaster recovery backup to support real-time replication between sites, Cisco IOS, and Checkpoint Firewalls. My selected contributions are as follows:♦Accurately resolved escalation issues as single point of contact.♦Directed relocation of datacenter from Arizona to Virginia, ensuring business continuity. ♦Implemented 4G backups for all 467 MPLS locations in North America.

Downers Grove, Illinois, Us

Moving up from network engineer to manager and senior manager of department, I steered large projects involving construction, remodeling, and relocations, including redesign of two datacenters in America and one in Singapore. I led the company to become PCI compliant under 2.1 standards, protected information, and ensured secure access for global wireless network.My selected contributions are as follows:♦Configured and installed VoIP phone systems to 37 locations in the US and three international locations that provided four-digit dialing between locations; installed VPN networking for all 96 retail locations and placed credit card machines on IP authorization instead of dial up.

Phoenix, Az, Us

Facilitate IT206 (Enterprise Application Support) and IT284 (Enterprise Computer Support) for Associates and Bachelor level students.

Here, I defined user information requirements by communicating with users and studying user functions. I developed information procedures to solve user information requirements and evaluated system results to recognize gaps and improve service. I also handled budgeting and allocated funds to attain necessary resources as well as directed a technical team to manage datacenter operations, Cisco voice and data networks as well as Windows workstations. Additionally, I led various installations, migrations, and upgrades across five locations, as well as served as subject expert and staff trainer.

Chambersburg, Pennsylvania, Us

Served as a Level 4 technician for multiple clients. I performed tasks as easy as virus removal to a complete rebuild and recovery of Active Directory and Exchange. My daily tasks involved VPN/Network tasks as well as server related responsibilities. Secondary to those tasks, I served as a customer contact and helped to win new accounts. Lastly, I was responsible for training those under me so that they could grow in their career as well.

Bonn, De

I started out in PC Support, entered into Server Support and finished in Network Support. I am very thankful for all of the experience that I gained while at Exel and I can say that I wouldn't have the job that I have today if I didn't work there. Additionally, I was able to work with some highly intelligent people that helped out my career.

I started working in Technical Sales for the laptop division of WinBook. I quickly learned that I wasn't cut out for sales and studied material so that I could take a job in Technical Support. I absolutely loved this job. I was able to succeed here while learning a ton of new information at the same time. I have MANY fond memories of my time at WinBook!

Masters, Network And Telecommunications Management

Bachelor Of Science, Computer Information Systems