Stephen Basinski Email & Phone Number

Farmington Hills, Michigan, United States

- First contact for updates on customer quality issues (Nissan Specific).- Understand customer requirements and processes to effectively communicate with all levels of the organization.- Collect, assemble, and present customer data on quality statutes and discuss open items. - Work closely with relevant teams and departments in support of improvement activities.- Support Bosch Plant and Engineer’s in attending customer meetings to respond and resolve quality issues in a timely manner.- Track monthly customer warranty cost status to ensure goals are being met. - Provide Customer Portal coordination/support across all automotive divisions.- Coordinate Safe Launch tracking overview for new programs across divisional project management teams.- Team Lead for group of Warranty Technicians responsible for the processing and handling of warranty returned automotive products from OEM dealerships across North America.- Supervise personnel to ensure team stability and customer support is available.- Manage and present monthly Key Performance Indicator reports using PowerBI.- Conduct onboarding and training activities as needed.

Farmington Hills, Mi

- Lead Technician and main point of contact for Ford field warranty part returns. - Support Engineers for all internal divisions and North American automotive OEM customers.- Assist Quality Engineers by performing initial analysis of field warranty parts to determine root cause.- Generate daily documentation of warranty claims using SAP and Salesforce for further analysis.

Troy, Mi

-Responsible for staffing engineers within the automotive industry for accounts including Ford, General Motors and Chrysler.-Sourced and screened professional and technical candidates for potential job opportunities. -Conducted phone and face-to-face interviews to screen candidates for client's needs. -Generated leads with clients through setting and attending meetings to expand and grow business. -Mentored and developed new recruiters by thoroughly teaching best practices as a recruiter.-Utilized job sites such as Indeed, Career Builder and LinkedIn. -Performed extensive use of Microsoft Word, Excel and Outlook on a daily basis.

Flint, Mi

-Overseeing fan interactions and promotional activities -Creating in-game promotions with an upbeat atmosphere-Working with charitable organizations in creating fundraisers through the Firebirds-Attending weekly events throughout Flint and surrounding communities promoting the Firebirds-Contacting present and potential customers in regards to purchasing tickets -Networking with potential sponsors and season ticket holdersIn-Season – Director of Game Day Operations:-Created and oversaw fan interactions, promotions and the overall fan experience while attending a Flint Firebirds hockey game.-Managed over 10 Intern workers who assisted in the game day production.-Worked alongside the Video Production Manager in achieving successful production.Off-Season – Marketing Team:-Planned and managed the summer promotional events schedule which included, golf outings, business expos, parades, festivals and Chamber of Commerce events in the Flint and surrounding areas.

Saginaw, Mi

As a Game Day Operations Intern, I was responsible for assisting the staff in the facilitation of the team's marketing and promotional operations. I also completed office hours at the Saginaw Spirit office on both game days and non-game days.Job Summary:-On and Off Ice Promotional Responsibilities-On-Ice Ceremonies and Intermission Activities-Fan Interactions-In Period Promotions-Communication with Fellow Interns-Game Day Giveaway Handouts-Contestant Sign Up and Registration-Guest Service Facilitation-Merchandising-Other tasks as needed