Stephen Bate Email & Phone Number

United Kingdom

Leading the definition, implementation and execution of the strategy for Commercial Claims with Claims SLT.Leading key strategic initiatives, working with owners to develop metrics/OKR’s covering short and longer term ambitions / areas of focus.Ensuring alignment to the broader Commercial Strategy, driving prioritisation, planning and delivery.Representing the Claims Strategy in business forums, internal and external to ensure decisions made are aligned to the Commercial vision.Research and reporting on key connected areas of the external environment including market trends, competitor analysis and PESTLE in a claims context.Responsible for 2024-2028 claims strategy materials and artefacts for a variety of internal and external audiences, including Commercial ExCom, AXA UK MC & the board.

Bolton, England, United Kingdom

Operational lead of c135FTE in Commercial Claims, including Casualty and Motor Injury teams, European Claims and Financial Lines onshore alongside oversight of offshore services across Casualty, Property and Motor claims.Designed and executed Operating Model adjustments aligned to business growth ambitions with internal and external strategic partners.Thought leadership, design and implementation of a new competency framework and succession planning infrastructure, investing in people growth and capability.Developed and executed cross skilling plans delivering operational resilience across Casualty & Property claims, creating the flexibility to support our customers when they need us most.Bespoke customer partnerships to deliver elevated service propositions.

Bolton, England, United Kingdom

Led a team of capability development facilitators, enabling professional growth across the motor & lifestyle claims division.Worked collaboratively with senior claims leaders and key stakeholders to improve overall capability and create a high-quality approach to learning and capability growth. Ensured capability development plans and solutions are aligned to the delivery of immediate and strategic objectives, through appreciation of the business needs and challenges.Delivered an efficient, consistent and high-quality approach to knowledge sharing, by working collaboratively with all the claims areas and key stakeholders to ensure alignment of strategy and maximised efficiency.Ensured capability development plans considered indemnity spend control, customer feedback, efficiency, compliance, market developments, regulatory requirements and are aligned across the business.Acted as the guardian of the competency frameworks across claims including governance, monitoring progression rates, evolution of the framework and ensured they remained effective.

Bolton, United Kingdom

Worked in collaboration with L&D to design, develop and lead a project team to delivery of new best practice platform. A change delivery benefitting c1500 claims staff. Aligned best practice solutions to the immediate strategic objectives.Developed strategy and best practice for technical claims handling considering indemnity spend control, customer feedback, efficiency, market developments and regulatory compliance.Delivered documented best practice process guidance where required ensuring compliant and consistent delivery across multiple claims sites.Worked collaboratively with Senior Claims Leaders and other key stakeholders to understand needs, share best practice, strategy and create an efficient, consistent and high-quality approach to knowledge sharing.

Bolton, United Kingdom

Was responsible for the development of the Casualty Claims counter fraud strategy and delivery of KPI’s though increasing the departments counter fraud competency. The scope of the counter fraud strategy spanning EL/PL claims, PLPD, CWI, Financial Lines and Industrial Disease Claims. Delivered £40m in cost containment for the year ending 2018.Drove a transition to become a data led counter fraud function. Led the build of key infrastructure with accompanying best practice governance, to secure the Units ability to detect and prevent fraud in the future.Represented AXA externally in industry forums, such as the ABI and IFB.

Bolton, United Kingdom

Adopted a forensic and analytical approach to proactively managing a caseload of exaggerated and fundamentally dishonest claims.Designed, developed and maintained an intelligence database implemented across the Casualty function, delivering c£400k in cost containment benefit.

Bolton, United Kingdom

Following a successful tenure in Complex Credit Hire, diversification into EL/PL work managing a varied caseload of Fast and Multi Track cases up to £100k in value.

Bolton, United Kingdom

Assistant to the Deputy Technical Director managing a caseload of Large Loss Multi Track Claims. Drafted complex, technical defences challenging points of law, applications (pre-action disclosure, want of prosecution & strike outs under CPR 3.4) and witness statements, whilst balancing the professional clients requirements and exceeding internal billing targets. Also handled cases on Appeal.

Bolton, United Kingdom

In the short space of 25 months, I progressed through the Credit Hire Claims department at Keoghs, managing an RTA caseload, strategising against opponents and handling Small Claims and Fast Track Litigation up to £25k in value.

Bolton, United Kingdom

Bolton, United Kingdom