Delay Attribution Team Manager
CurrentSenior Manager leading a team of Delay Investigation Managers to attribute delays correctly.
Jun 2021 - Present
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Stephen Bateman Email & Phone Number
Delay Attribution Team Manager
at
Transport for Wales
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Delay Attribution Team Manager
Location
Greater Cardiff Area, United Kingdom
Company size
Who is Stephen Bateman? Overview
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Quick answer
Stephen Bateman is listed as Delay Attribution Team Manager at Transport for Wales, a with 443 employees, based in Greater Cardiff Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Stephen Bateman.
Stephen Bateman previously worked as Performance Improvement Manager at Transport For Wales and Performance Improvement Manager at Transport For Wales. Stephen Bateman holds Gcse'S from Stanwell Comprehensive School.
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Email format at Transport for Wales
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Transport for Wales
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Profile bio
About Stephen Bateman
Stephen Bateman – Highly experienced manager seeking new opportunities I am a confident, diligent and highly experienced manager, with a proven track record delivering results in performance and the development of others. I’ve been ranked the top Team Manager at British Gas for the last three successive years, thanks to my meticulous work ethic, methodical thinking and creating innovative solutions. I possess outstanding management and communication skills, capable of engaging colleagues, customers and stakeholders, and implementing training programmes and business improvements. I’m now seeking a challenging new managerial position, with a progressive company that utilises skills and experience, and provides the opportunity for professional development. Please do not hesitate to InMail me for further details.
Current workplace
Stephen Bateman's current company
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8 roles
Stephen Bateman work experience
A career timeline built from the work history available for this profile.
Performance Improvement Manager
2019 - PERFORMANCE IMPROVEMENT MANAGER Transport for Wales• Responsible for improving the performance of trains across South Wales ensuring that Transport for Wales achieves their targets.• Analysing data and performance management, to ensure continuous business improvement • Project Management• Networking with business professionals, and influencing higher managementAchievements: • Successful project management introducing change and improving the on time performance of the depot.• Implementing performance initiatives to improve our PTL score.• Managed working groups across Wales and England.• Designed training packs to be delivered to front line staff.
Oct 2019 - Jun 2021
Performance Improvement Manager
Oct 2019 - Jun 2021
Team Manager
• Directing and motivating 15 team members, requiring outstanding knowledge of all systems and the industry • Coaching and developing individuals to achieve their personal objectives • Dealing with and resolving high level complaints• Analysing trends and behaviours using data, to suggest and implement process improvements• Presenting proposals to senior management, such as Team Leader Development, Learning Associate Management, Performance related pay, and Direct Debit Intervention• Attending performance meetings and presenting to large audiences Achievements:• Filing in for the Duty Manager when necessary (accountable for the entire call centre)• Designed and implemented a new start academy
Aug 2010 - Jun 2017
Expert
• Utilising broad knowledge to assist team members, and coach and develop employees • Resolving complaints and complicated queries, in addition to daily public enquiries • Working to an exceptional standing, meeting and exceeding targets
Jul 2009 - Aug 2010
Account Manager
• Managing the housing portfolios for some of Britain’s largest housing associations• Undertaking daily management of accounts• Delivering exceptional customer service and additional personal service • Negotiating and acquiring new contracts and clients
Jul 2007 - Jul 2009
Customer Service Advisor
• Resolving public queries, demonstrating excellent communication and interpersonal skills• Problem solving and dealing with complicated queries and complaints• Working to and achieving targets and goals across all KPIs
Oct 2005 - Jul 2007
Gym Instructor / Personal Trainer
Jul 2003 - Jul 2005
5 education records
Stephen Bateman education
Gcse'S
Stanwell Comprehensive School
Diploma, Personal Training
Barry College
Diploma, Health And Fitness
Barry College
Nvq Level 2, Customer Service
British Gas
Nvq Level 3, Management
British Gas
FAQ
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Quick answers generated from the profile data available on this page.
What company does Stephen Bateman work for?
Stephen Bateman works for Transport for Wales.
What is Stephen Bateman's role at Transport for Wales?
Stephen Bateman is listed as Delay Attribution Team Manager at Transport for Wales.
Where is Stephen Bateman based?
Stephen Bateman is based in Greater Cardiff Area, United Kingdom while working with Transport for Wales.
What companies has Stephen Bateman worked for?
Stephen Bateman has worked for Transport For Wales, British Gas, and Vale Of Glamorgan Council.
How can I contact Stephen Bateman?
You can use AeroLeads to view verified contact signals for Stephen Bateman at Transport for Wales, including work email, phone, and LinkedIn data when available.
What schools did Stephen Bateman attend?
Stephen Bateman holds Gcse'S from Stanwell Comprehensive School.
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