Stephen Bateman

Stephen Bateman Email and Phone Number

Delay Attribution Team Manager at Transport for Wales @ Transport for Wales
cardiff, cardiff, united kingdom
Stephen Bateman's Location
Greater Cardiff Area, United Kingdom
About Stephen Bateman

Stephen Bateman – Highly experienced manager seeking new opportunities I am a confident, diligent and highly experienced manager, with a proven track record delivering results in performance and the development of others. I’ve been ranked the top Team Manager at British Gas for the last three successive years, thanks to my meticulous work ethic, methodical thinking and creating innovative solutions. I possess outstanding management and communication skills, capable of engaging colleagues, customers and stakeholders, and implementing training programmes and business improvements. I’m now seeking a challenging new managerial position, with a progressive company that utilises skills and experience, and provides the opportunity for professional development. Please do not hesitate to InMail me for further details.

Stephen Bateman's Current Company Details
Transport for Wales

Transport For Wales

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Delay Attribution Team Manager at Transport for Wales
cardiff, cardiff, united kingdom
Employees:
443
Stephen Bateman Work Experience Details
  • Transport For Wales
    Delay Attribution Team Manager
    Transport For Wales Jun 2021 - Present
    Cardiff, Wales, United Kingdom
    Senior Manager leading a team of Delay Investigation Managers to attribute delays correctly.
  • Transport For Wales
    Performance Improvement Manager
    Transport For Wales Oct 2019 - Jun 2021
    Cardiff, United Kingdom
    2019 - PERFORMANCE IMPROVEMENT MANAGER Transport for Wales• Responsible for improving the performance of trains across South Wales ensuring that Transport for Wales achieves their targets.• Analysing data and performance management, to ensure continuous business improvement • Project Management• Networking with business professionals, and influencing higher managementAchievements: • Successful project management introducing change and improving the on time performance of the depot.• Implementing performance initiatives to improve our PTL score.• Managed working groups across Wales and England.• Designed training packs to be delivered to front line staff.
  • Transport For Wales
    Performance Improvement Manager
    Transport For Wales Oct 2019 - Jun 2021
    Cardiff, United Kingdom
  • British Gas
    Team Manager
    British Gas Aug 2010 - Jun 2017
    Cardiff, United Kingdom
    • Directing and motivating 15 team members, requiring outstanding knowledge of all systems and the industry • Coaching and developing individuals to achieve their personal objectives • Dealing with and resolving high level complaints• Analysing trends and behaviours using data, to suggest and implement process improvements• Presenting proposals to senior management, such as Team Leader Development, Learning Associate Management, Performance related pay, and Direct Debit Intervention• Attending performance meetings and presenting to large audiences Achievements:• Filing in for the Duty Manager when necessary (accountable for the entire call centre)• Designed and implemented a new start academy
  • British Gas
    Expert
    British Gas Jul 2009 - Aug 2010
    Cardiff, United Kingdom
    • Utilising broad knowledge to assist team members, and coach and develop employees • Resolving complaints and complicated queries, in addition to daily public enquiries • Working to an exceptional standing, meeting and exceeding targets
  • British Gas
    Account Manager
    British Gas Jul 2007 - Jul 2009
    Cardiff, United Kingdom
    • Managing the housing portfolios for some of Britain’s largest housing associations• Undertaking daily management of accounts• Delivering exceptional customer service and additional personal service • Negotiating and acquiring new contracts and clients
  • British Gas
    Customer Service Advisor
    British Gas Oct 2005 - Jul 2007
    Cardiff, United Kingdom
    • Resolving public queries, demonstrating excellent communication and interpersonal skills• Problem solving and dealing with complicated queries and complaints• Working to and achieving targets and goals across all KPIs
  • Vale Of Glamorgan Council
    Gym Instructor / Personal Trainer
    Vale Of Glamorgan Council Jul 2003 - Jul 2005
    Cardiff, United Kingdom

Stephen Bateman Education Details

  • Stanwell Comprehensive School
    Stanwell Comprehensive School
    Gcse'S
  • Barry College
    Barry College
    Personal Training
  • Barry College
    Barry College
    Health And Fitness
  • British Gas
    British Gas
    Customer Service
  • British Gas
    British Gas
    Management

Frequently Asked Questions about Stephen Bateman

What company does Stephen Bateman work for?

Stephen Bateman works for Transport For Wales

What is Stephen Bateman's role at the current company?

Stephen Bateman's current role is Delay Attribution Team Manager at Transport for Wales.

What schools did Stephen Bateman attend?

Stephen Bateman attended Stanwell Comprehensive School, Barry College, Barry College, British Gas, British Gas.

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