Manage the Data Team and the Business Intelligence Team. Teams that are responsible for conversion of legacy data to the Bistrack platform as well as producing reports, smartviews, dashboards, imports, integrations, and other BI tools that customers use to run their business. Create, implement, and upkeep new processes and procedures to create a more efficient workflow. Create schedules, set priorities, work with project managers on setting accurate customer expectations. Work with other members of management on customer escalations. Assist with overflow work to keep projects on pace.

To set up and maintain the current and future operational system(s) and to analyze the organization, documents processes and systems, assessing the business model, in order to transform and resolve the business problems, or its integration with technology. Working with departments to help set up best practices, creating Standard Operating Procedures, ensuring that all operations between departments flow from start to finish as efficiently as possible. Trouble shooting issues between departments and within departments. Ensure system availability and stability by administering and maintaining applications which support firm operations. Applications include: Epicor Bistrack. Work with end users to understand needs and incorporate processes (workflows, tasks, smart views and dashboards), provide training, developing, and maintaining end user documentation related to system processes. Coordinate with other teams to develop system enhancements/functionality, and provide day-to-day project management for application-related initiatives. Develop technical solutions, integrate supporting technologies and manage the solution life cycle. Work with outsourced IT support services to help diagnose, fix, and prevent any and all IT issues. Assist in researching, planning, and recommending to Executives system and software choices to satisfy the organization’s business requirements. Assisting in the implementation of system modifications and expansions, new systems releases. Assisting in developing design considerations, cost analyses, and execution time-lines. Conducting task analysis and interacting with system users in order to identify chances for the improvement of productivity, integration, and to decrease costs. Maintaining a professional cognizance of techniques and tools that may use in the improvement of quality of service. Assist the user community in the documentation of business process mapping and departmental procedures.

Successfully implemented new fully integrated software for Annandale Millwork Allied Systems. Continuing with ongoing development and creating best practices with software developers. Successfully designed and implemented IT infrastructure. Continuing support with IT issues including all hardware, software, and future structure design.Successfully implemented integrated credit card hardware, software, and third party applications.Continuous support of all operational software.

Created and managed best practices, scheduling, tracking, and data analysis of estimating functions.

Successfully created contracts department including designing, implementing and managing contract department procedures. Established regular communication between Accounts Receivable, Billing, Design, Estimation, Purchasing, and Presidential positions to ensure that projects have smooth transition between quarters.