Stephen Bateson Email & Phone Number

Milton Keynes, Gb

Responsible for the Approved Used Programme, Wholesale defleet, refurbishment and sales, and the Management Car Programme

Responsible for Network Development, Franchising and Brand Standards, and the UK Academy

Responsible for the delivery of Technical and Commercial training (including Product Launch) and Apprentice Programmes.

Responsible for Customer Satisfaction, Customer Retention and Sales Growth

Responsible for implementation in Spain, Netherlands, Norway, Russia and 12 Importer markets for Nissan Europe

Leamington Spa

Responsible for Account Management and Business Development for all TTi Global interactions with Jaguar Land Rover at a global level. Includes:Product launch training - creation of concept, content development, delivery of Train the Trainer and European launch events.Market support consultancy to global regions and markets for all aspects of people developmentIn market training delivery of Technical and Non-technical training in worldwide markets - China, Japan, North America, Middle East, South Africa, Sub Saharan Africa, Germany, Spain and France

Responsible for maximising sales of Parts, Accessories and Hours; increasing customer satisfaction; and improving the capability of staff in the Network.Key achievements include creation and implementation of new Fleet Aftersales Strategy; managing the complete separation of Commercial Vehicles Parts from Volkswagen Passenger Cars; and heading the UK team that were awarded 'Aftersales Importer of the Year' for Volkswagen Commercial Vehicles, recognising excellence performance in Parts Sales and Customer Satisfaction.

Responsible for developing and delivering all Technical and Commercial training for the dealer networks of the five Volkswagen Group Brands; management of the Volkswagen Group National Learning Centre facility.Key achievements include design and implementation of the Volkswagen Group Training Model with new organisation structure, supplier contracts and financial model (replacing the individual Brand Academies); and Quality Improvement measured through Network surveys and Delegate Satisfaction.

Responsible for Used Car Sales and Pricing (annual volume 19,000 vehicles); and Used Car Planning and Supply processes.Key achievements include the implementation of a new Sales and stock management system; and introduction of financial controls resulting in significant cost saving.

European Business Administration

France