Stephen Batten Email & Phone Number

Robina

Cleveland, Queensland, Australia

Burleigh Heads, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

CSC was implementing a new offering to sell to its clients. Part of this project required the definition of a generic best fit billing processes and workflow for each of the offering streams.As the Business Analyst on the this project Stephen was responsible for • Working with Business SME’s to understand how the offerings are being built and what information is available,• Working with Business SME’s on how their systems work around the predefined Billing Units,• Defining… Show more CSC was implementing a new offering to sell to its clients. Part of this project required the definition of a generic best fit billing processes and workflow for each of the offering streams.As the Business Analyst on the this project Stephen was responsible for • Working with Business SME’s to understand how the offerings are being built and what information is available,• Working with Business SME’s on how their systems work around the predefined Billing Units,• Defining generic billing rules as well as offering specific billing rules,• Defining Billing workflows for each Offering,• Working with International Offering owners for alignment for a global deliverable approach,• Working with Finance SME’s to align with their deliverable expectations. Show less

Brisbane, Australia

CSC won the rights to supply support to the BMA PCN network. CSC was required to provide an interim solution until new processes were to take over.As the Business Analyst on this project Stephen was responsible for • Reviewing existing support agreements to create a new interim process made to fit the PCN network.• Documenting the interim solution including all processes and workflows,• Work with the business to define and implement the workflows for incident and request… Show more CSC won the rights to supply support to the BMA PCN network. CSC was required to provide an interim solution until new processes were to take over.As the Business Analyst on this project Stephen was responsible for • Reviewing existing support agreements to create a new interim process made to fit the PCN network.• Documenting the interim solution including all processes and workflows,• Work with the business to define and implement the workflows for incident and request management.• Documentation review and updating to align with expected deliverable qualities. Show less

Brisbane, Australia

QR contracted CSC to be the integration partner, and to provide an Archiving solution, for the ETG project. CSC was to Project Manage and provide all integration documentation for the ETG application, which was provided by an external vendor. On top of this CSC was to complete a requirements process and to put forward a solution for QR’s archiving needs for ETG. As the Business Analyst on this project Stephen was responsible for • Carry out the requirements for the archiving of the… Show more QR contracted CSC to be the integration partner, and to provide an Archiving solution, for the ETG project. CSC was to Project Manage and provide all integration documentation for the ETG application, which was provided by an external vendor. On top of this CSC was to complete a requirements process and to put forward a solution for QR’s archiving needs for ETG. As the Business Analyst on this project Stephen was responsible for • Carry out the requirements for the archiving of the ETG system,• Provide Business Requirements documentation to QR for the archiving solution,• Review and update integration documentation prior to submittal to QR. Show less

Brisbane, Australia

Workday Project– Business Analyst – Oct 2014 to Dec 2014CSC migrated their internal HR systems from a legacy System to a new Workday Systems.As the Business Analyst on this project Stephen was responsible for • Carry out the impact/Gap analysis of implementing the workday System over top of our current HR systems,• Required to work with SMEs to review the current processes for reporting and interaction between systems.

Brisbane, Australia

BHP upgraded their fleet of PCs from Windows XP to Windows 7 computers, as part of this upgrade they locked down the SOE and packaged specific applications to only be allowed on the network.As the Business Analyst on this project Stephen was responsible for: • Managing site deployment engineers, including travel arrangements and site attendance, • Liaising with the site to organise onsite access and site contacts, • Working with BHP Systems specialist to obtain lists of machines… Show more BHP upgraded their fleet of PCs from Windows XP to Windows 7 computers, as part of this upgrade they locked down the SOE and packaged specific applications to only be allowed on the network.As the Business Analyst on this project Stephen was responsible for: • Managing site deployment engineers, including travel arrangements and site attendance, • Liaising with the site to organise onsite access and site contacts, • Working with BHP Systems specialist to obtain lists of machines outstanding to be migrated, • Co-ordinating lists for sites with all the relevant information, and• Obtaining lists of outstanding software that had not been migrated to 1Desktop compliance. o Working with Vendors to analyse if the application is Windows 7 compatible, o Working with Site users to review if there is another application available to be used, o Working with BHP SME’s to propose solutions to go forward with outdated software. Show less

CSC is the Software/ System Integrator for the Bechtel project. This project is to implement the ICT applications and systems required to manage and administer the two new mines being built for BHP by Bechtel.The project's mission is to install 87 applications onto CSC-supplied hardware, including VOIP and video, along with a combination of COTS, enterprise, and other packages, such as TAMS. Subsequently the packages will be configured for the specific mine including the development of… Show more CSC is the Software/ System Integrator for the Bechtel project. This project is to implement the ICT applications and systems required to manage and administer the two new mines being built for BHP by Bechtel.The project's mission is to install 87 applications onto CSC-supplied hardware, including VOIP and video, along with a combination of COTS, enterprise, and other packages, such as TAMS. Subsequently the packages will be configured for the specific mine including the development of the necessary interfaces to integrate and test the packages prior to their installation at the mine site and the hand over to the local service provider for support.As the project's Business Systems Analyst, Stephen undertook the following tasks for each designated site:• Liaising with client and software SMEs to gather software specific requirements for the new mine sites.• Preparing the following system documentation deliverables:o System overview specificationso Commissioning plans• Reviewing and assisting Test Analysts complete Test plans including:o Factory Acceptance plano Site Acceptance plano User Acceptance plan • Creating/Deploying test environments.• Completing end to end testing of system install and setup to verify Documentation is correct and in working order.• Carry out dry runs of the test plans to verify system knowledge and correct testing is completed.• Run witness testing of specified systems with the client.• Run Validation checks on systems to make sure documentation was followed and system is installed as required.• Complete onsite installation of required systems. Show less

Cannington and GEMCO are subsidiary companies of BHP Billiton. As part of this relationship these companies are required to meet the compliance in the Group Level Documents (GLD) which is set by BHP Billiton. As a Business Analyst on these projects Stephen was required to work with the clients on GLD remediation. In completing this work he undertook the following tasks:• Gap analysis of the current situation.• Documenting evidence of compliance or non… Show more Cannington and GEMCO are subsidiary companies of BHP Billiton. As part of this relationship these companies are required to meet the compliance in the Group Level Documents (GLD) which is set by BHP Billiton. As a Business Analyst on these projects Stephen was required to work with the clients on GLD remediation. In completing this work he undertook the following tasks:• Gap analysis of the current situation.• Documenting evidence of compliance or non compliance.• Prepare power point slides for presentation to the client of the current situation for each GLD item.• Liaise with CSC SMEs to gather information regarding the compliance of support agreements.• Gathering and recording Master Data information of the GEMCO mine site involving the detailing of all GEMCO IM systems, services and assets in various aspects to comply with GLD requirements.• Liaise with Client and CSC personnel into finding relevant information and locations.• Provide information in relevant formats to be uploaded into an Asset Database. Show less

CSC is the Systems Integrator for the BHP Billiton Mitsubishi Alliance (BMA) Training and Access Management System (TAMS) project. The execution phase saw the implementation of TAMS at all BMA mines and port facilities.The TAMS solution includes pre-existing software applications already used by BMA, new software applications purchased and configured by software vendors and custom interfaces as well as data extraction and import tools commissioned specifically for TAMS. The TAMS… Show more CSC is the Systems Integrator for the BHP Billiton Mitsubishi Alliance (BMA) Training and Access Management System (TAMS) project. The execution phase saw the implementation of TAMS at all BMA mines and port facilities.The TAMS solution includes pre-existing software applications already used by BMA, new software applications purchased and configured by software vendors and custom interfaces as well as data extraction and import tools commissioned specifically for TAMS. The TAMS solution integrates software and physical access controls (boom gates, turnstiles, etc) to provide safe work practices through safety orientated business rules and processes.A separate instance of TAMS, comprising SureSite, Cardax and the CCTV system, was deployed to each 10 sites. All TAMS instances utilise contractor and employee data from GSAP/LMS which is the single source of truth for this data. As SI Site Deployment Analyst I undertook the following tasks for my designated sites:• site data readiness • site specific data remediation (e.g. OSPAT data) • Prepare data extracts, photo extracts as required to support business readiness and site go-live • Provides assistance with installation of Production software environments• site data load• Prepare for go-live and provide training support to sites• Support the Business Readiness Team in the development of training materials, business processes, and the site Transition Plan• Review data provided by the Business Readiness Team to ensure completeness in relation to go-live configuration requirements• Prepare user access cards and vehicle tags• Configure site user access to TAMS software via roles as advised by the Business Readiness Team• Assist with site acceptance testing, logging of defects, and site acceptance • Assist with post go-live support and transition to on-going support• Update TAMS deployment and As-Built documentation Show less

•Support to finance functions on business systems matters•Documentation Writing. o Writing Training material. o Writing Administration Documentation.•Documenting Process flows.•Liaise with stakeholders to analyse and validate requirements for changes to business management processes, policies and systems.•Support the alignment/interfacing of business management systems with US systems and standards.•Provide input to existing business management… Show more •Support to finance functions on business systems matters•Documentation Writing. o Writing Training material. o Writing Administration Documentation.•Documenting Process flows.•Liaise with stakeholders to analyse and validate requirements for changes to business management processes, policies and systems.•Support the alignment/interfacing of business management systems with US systems and standards.•Provide input to existing business management applications to ensure alignment with system roadmaps.•Assist business improvement by improving system and process effectiveness.•Provide Technical input in to major system projects and strategic system roadmaps.•Provide input to application software maintenance and development activities (including modifications, enhancements and upgrades), on allocated systems (Mondelio, ODI) in compliance with approved IS practices and procedures.•Serve as a focal point and subject matter expert for Business management Applications (Mondelio, Enterprise Accounting System (EAS) and to a lesser level Enterprise Resource planning (ERP)) by providing: o System Reconciliations o Interface Management o Application support o Guidance to all stakeholders for relevant applications.•System Administration for Mondelio and Oracle Data Integrator (ODI) including: o Monthly data imports o Change management o Issue control o Access control o Modification and Development management. o In-depth SQL programming, reconciliation and coding into Oracle 12g and paradox systems Show less

•Final data mapping design and definition.•In-depth SQL programming and coding into Oracle 10g, Oracle 7 and paradox systems•Data Analysis.•Data Translation from legacy systems to new accounting systems.•Data flow control and design.•Problem analysis and research when errors occurred.•Leading Development Activities.•Oracle Data Integrator (ODI) oInstallation on local PCs and also on Servers for agent processing.oSetting up database connection details… Show more •Final data mapping design and definition.•In-depth SQL programming and coding into Oracle 10g, Oracle 7 and paradox systems•Data Analysis.•Data Translation from legacy systems to new accounting systems.•Data flow control and design.•Problem analysis and research when errors occurred.•Leading Development Activities.•Oracle Data Integrator (ODI) oInstallation on local PCs and also on Servers for agent processing.oSetting up database connection details, repository setting, security settings.oMigration from Development to Pre Production and to Production.oDevelopment of all aspects of ODI mainly through Interfaces.•Assist with Security Setup and testing.•Develop and setup integration with Enterprise Accounting System (EAS) in America.•In-depth PL/SQL coding including, Procedures, Functions and triggers.•Integrating Project, Payroll and Time sheeting systems into one database and converting to the new FT formats and translations.•Lead development through testing cycles. Entailing.oLoading source data into data-mart tables.oTranslating source data into required formats and information.oExporting data to csv files and email to SME’s to manually load.oExporting data to the EAS tables for automatic loads.oRetrieving processed data back from EAS, Translating into FT’s format and storing in the Data-mart.•Setting up Oracle Data-mart and creating a majority of tables with in.•Liaising with Business experts on what processing and processes were required between FT and the integrated systems.•Liaising with Enterprise Resource planning (ERP) project for integration between projects. Providing them with test Data and Test Databases and also the knowledge of how the FT system worked and processed data.•Work in payroll and labour system creating an automatic plug system, which plugs hours and dollars, to balance timesheets to payroll.•In-depth work with PeopleSoft Finance system. Mainly based on data with some basic training. Show less

•Client Requirement gathering.•Scope and Deliverables definition.•Problem definition and solution design.•Documentation Writing.oWriting Training material.oWriting hand over documents of systems rolling from Pre production to production.oWriting support documentation for systems in production for the first and second level support roles.•Project management of my own project work.•Project work in team environment.oCRMS modification Project, lead Developer and… Show more •Client Requirement gathering.•Scope and Deliverables definition.•Problem definition and solution design.•Documentation Writing.oWriting Training material.oWriting hand over documents of systems rolling from Pre production to production.oWriting support documentation for systems in production for the first and second level support roles.•Project management of my own project work.•Project work in team environment.oCRMS modification Project, lead Developer and Documentation writer.•Liaising with Vendors in regard to product support, upgrades or modifications.•ITSM Foundation Version 2 Training and certification. Show less

• Analyse of business system database and web front end.• In depth problem research and analysis.• Provide relevant resolution documentation.• Provide ongoing consultation for business systems.

Work for the Soccer club for free creating their current database. Ongoing upgrades are occurring.Database designDefinition of ScopeAccess database creationDatabase Administration

• Work in a development team in charge of software development for the superannuation software Acurity• Complete changes driven by RFCs throughout the stages of Development, initial testing and after business units UAT testing, rollout to production.• Use of SQL to update and change DB2 database.• Develop and implement reports through report code to generate any information required from the superannuation software or Database.• Develop and implement reports that generate… Show more • Work in a development team in charge of software development for the superannuation software Acurity• Complete changes driven by RFCs throughout the stages of Development, initial testing and after business units UAT testing, rollout to production.• Use of SQL to update and change DB2 database.• Develop and implement reports through report code to generate any information required from the superannuation software or Database.• Develop and implement reports that generate letters to specific members.• Development in report writer, a procedural language, XSL and XML.• Creation, Design and initial development in a project management database through a Microsoft Access backend and Java front end.• Limited development in Lotus notes databases.• Limited Development through Lotus Notes for creation of dynamic WebPages, Used to create intranet, training and HR&A websites.• Development to the Superannuation system for 2007 budget changes for the Simple Super project.• Development on the ATO reporting project.• Incorporate into ICT the development and change process of Dynamic PDF creation.• Main developer on the 2007 Member benefit statement (MBS) template changes.• Basic AS400 commands and administration.• Overseer change management and allocation of changes for the development team.• Information Retrieval and report compilation for management about change statistics for a weekly and monthly basis.• Participate in change forums, minute taking and agenda writing.• Liaise with clients about change requests, status of changes and expected completion dates.• Liaise with the Vendor for changes required and upcoming updates• High level liaisons with Business units on MBS changes.• Overseer the upgrades from the vendor to the complete updates of systems.• Support to clients on the Acruity system for Incidents, defects, testing and production releases.• On call and afterhours Support for business units testing system upgrades• Incident and Problem management Show less

• Daily tape change responsibilities• This includes activities of checking for backup completion on UNIX machine in districts around Queensland, verifying backup completion on local machines and finding the correct tapes to remove from jukeboxes. Removal of all tapes in both data centres and reinsertion of the correct tape for the following nights backups.• Fortnightly report compilation• Information gathering including the compilation of systems performance statistics and the… Show more • Daily tape change responsibilities• This includes activities of checking for backup completion on UNIX machine in districts around Queensland, verifying backup completion on local machines and finding the correct tapes to remove from jukeboxes. Removal of all tapes in both data centres and reinsertion of the correct tape for the following nights backups.• Fortnightly report compilation• Information gathering including the compilation of systems performance statistics and the collation and interpretation of other employee’s input, which is then compiled into a management report of the Facilities Management Services Unit’s activities for the period. • Management of tape libraries• Tape libraries ranging from SUN L9’s to SAN L180’s had to be managed with reference to the tracking of tapes in and out, using the appropriate programs to check on completion, availability and removal of tapes at times appropriate.• Basic Unix commands• Creation and installing network infrastructure• Cat 5e, 8 bit telephone cables and power cables where needed to be created and laid through work areas and data centres connecting pc’s to switches, servers to switches and servers to consoles. • Setup and installation of PC’s• The setup and installation of windows and Linux computers for personal use and for other employees use. • Log file analysis• Analysing and searching through log files from servers to find and point out problems to the system Administrators about the server in the previous 24 hours.• Scripting• Creating scripts in Microsoft excel to assist in the ease of the tape run giving every thing from what machines backup on certain days what tape cycle a machine is on and if any thing special has to be done to the machines.• Supervising external contractors whilst in secure areas• Team Work Show less

Double Diploma Of Information Technology, Software Engineering; Database Design

Associate Diploma Of Information Technology, Software Engineering

Education record