Develop and maintain relationships with real estate professionals and represent the companies home buyer protection program for resale homes. Conduct sales presentations and one on one learning sessions with real estate agents. Drive business through development of relationships with new real estate brokerages. Serve as point of contact for service issue and warranty claim escalations. 2020 Council of Sales winner.

As a Senior Account Manager I was responsible for driving market penetration of voice, data, and video products by targeting and acquiring new business as well as upselling existing accounts. This is done via cold calling, networking, and conducting consultative needs analysis with customers. Additionally, by maintaining superior relationships with my customers I was able to gain referrals to grow my customer base. I also networked at trade shows, field events, and other company sponsored initiates. Customer records and accounts were maintained via utilization of Salesforce.com

As a Retail Sales Manager I was responsible for the overall sales of DSL, Home Phone, and Video Sales, at AT&T Wireless Stores within a fifteen store territory. I was responsible for the training and support of Store Managers and their staff as well as handling customer escalations.

My responsibility as a Territory Sales Manager was to negotiate and sign exclusive marketing agreements with MDU communities in NC/SC. I finished as the top performer in our organization in '06 and was given the additional responsibility of leading a team of Property Sales Managers throughout the Southeast who were charged with driving market penetration of voice and data services. Additional responsibilities included distributing and explaining performance reports to portfolios as well as addressing and resolving portfolio property needs.

My duties as a Property Sales Manager included serving as a direct point of contact for MDU contracted properties while maintaining superior working relationships with my clients. Additionally I utilized exclusive marketing agreements to formulate and execute sales plans to drive market penetration of voice, data, and video products.

As a Customer Service Manager I led a team of 21 customer service agents in an inbound call center who were charged with handling customer service issues as well as upselling existing customer accounts. I was charged with maintaining service level goals as well as hitting revenue targets.