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Accomplished and results driven Manager with over 20 years of Call Center industry experience. Enthusiastic and technical in a variety of computer operating systems, network administration, telephony, IVR development and VoIP within premise or cloud environments. Established history in strategic planning; able to successfully orchestrate complex projects and generate rapid return on investment. Able to coordinate multiple problems and meet deadlines under pressure. Self-motivated and able to work independently or in a team.
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Principal Resolution ManagerAlvaria, Inc.Atlanta, Ga, Us
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Principal Resolution ManagerAlvaria, Inc. Oct 2022 - PresentTyrone, Georgia, United StatesCoordinate day-to-day escalations, coach and manage support deliverables in both reactive and proactive engagements. Responsible for quality improvement initiatives and escalations / incident engagement. Manage executive level critical escalations for high visibility accounts and systemic conditions. Focus on customer satisfaction, retention and urgency with executive level leadership and communication. -
Senior Manager Professional ServicesAlvaria, Inc. Jan 2018 - Oct 2022Tyrone, Georgia, United StatesResponsible for the Solutions Architect and Project Management teams in North America for Professional Services. Hire, onboard, and manage a team of 12 direct reports. Obtain feedback from executive leadership to make informed decisions regarding operational efficiencies. Project oversight to prevent delays, cancellations and escalations, Lead new strategic initiatives and product releases to ensure department and global readiness.
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Lead Solutions ArchitectAlvaria, Inc. 2014 - Jan 2018Tyrone, Georgia, United StatesTechnical Team lead for project in the Sales cycle through hand off to Support. Responsible for the architecture of premise and cloud solutions based on customer needs. Engaging with Customers for pre-deployment activities, working with the Implementation Consultant during deployment and finalizing activities for hand off to support. Updating documentation, liaison with Development as new product versions are released
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Senior Principal Implementation ConsultantAlvaria, Inc. Jan 2010 - 2014Tyrone, Georgia, United StatesDeploy, configure and upgrade Aspect’s suite of products. Deploy and configure Linux based Telephony equipment to include T1/E1, VoIP, PBX, and ACD
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Implementation Consultant - Aspect (Contractor)Ec Sourcing Llc 2008 - Jan 2010Marietta, Georgia, United StatesStaff Augmentation as a Business Application Consulting for a US based Customer (2010 – 2012)International travel to several Countries upgrading a Large Bank’s Unified IP and Advance List Management systems (2008 – 2010)
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Senior Manager Professional ServicesAlvaria, Inc. 2006 - 2008Davenport, Florida, United StatesResponsible for the Implementation Consultant and Global Implementation Support Teams for Professional Services. Managed multiple customer implementations with the deployment team and worked directly with customers on escalations.
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Systems Integration ManagerAlvaria, Inc. 2001 - 2006Davenport, Florida, United StatesDeploy, Configure and Upgrade Aspect’s suite of products
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Lead Technical Support RepresentativeAlvaria, Inc. Aug 1998 - 2001Boxborough, Massachusetts, United StatesRemote Technical support for Aspect’s suite of products
Stephen Beal Skills
Frequently Asked Questions about Stephen Beal
What company does Stephen Beal work for?
Stephen Beal works for Alvaria, Inc.
What is Stephen Beal's role at the current company?
Stephen Beal's current role is Principal Resolution Manager.
What is Stephen Beal's email address?
Stephen Beal's email address is st****@****ect.com
What is Stephen Beal's direct phone number?
Stephen Beal's direct phone number is +197825*****
What skills is Stephen Beal known for?
Stephen Beal has skills like Ivr, Cti, Unified Communications, Professional Services, Voip, Telecommunications, Enterprise Software, Acd, Cloud Computing, Contact Centers, Integration, Management.
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Stephen Beal
Raleigh, Nc -
4bealcreative.com, aol.com, earthlink.net, cca.edu3 +151059XXXXX
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