Stephen Bean Email and Phone Number

As a Senior Customer Account Representatives I deliver world-class service and support to a variety of Meggitt customer accounts by actively managing score cards, immediately responding to inquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to assist with accurate demand forecasts. By utilizing the Meggitt High Performance System, I will serve as the primary interface for a variety of Meggitt customers, responsible for ensuring the most efficient and positive relationship with Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions. I also will work closely with key internal stakeholders and develop and maintain a solid internal network relevant to the customers they support.Skills, Knowledge and Abilities:• Awareness of the regulations pertaining to the products and customers (i.e., FAR, DFARS, DEFCONS, etc.)• Ability to understand and follow specific instructions and procedures• Ability to gather data, to compile information, and prepare reports• Good/Strong/Excellence verbal and written communication skills• Presentation skills• Ability to influence stakeholders• Excellent customer service orientation• Track record of building and maintaining customer/client relationships• Well-organized, detail-oriented, and ability to multi-task• Ability to work independently and follow detailed instructions with minimal supervision, in order to meet deadlines• Strong prioritization skills• Ability to visualize and plan objectives and goals strategically• Conflict management skills

In my current role in Meggitt i have to perform routine customer account administration through the business unit Material Requirements Planning system (SAP). This includes order entry, order tracking, report generation and problem resolution. I maintain effective communication with customers to ensure timely resolution of customer service related issues and collaborate with various departments to meet customer needs and maintain outstanding customer relations. I look after key accounts in Europe, Asia and America facilitating the needs of different customers around the world.I help to generate our depart reports and assists in tracking department performance against key performance indicators within the DLA meetings. With any issue that need face to face or conference calls I'm able to schedule, facilitate and lead meetings and ensures key information is distributed to the group. I need to maintain knowledge of account information to help resolves complex customer issues. I have consistent and punctual attendance and also work additional hours as necessary. Key Strengths• Ability to think and work on my own and work as part of a team• Make informed choices• Deliver exceptional customer service standards• ListenKey Achievements in my current role • I run our DLA Level 2 meetings• Implemented reports to help improve process in our team.• Learnt how to use a variety of customer portals • Sales Force

I am responsible for;1. Pricing and Promotion implementation.2. Ensuring compliance with Licence to Trade legislation.This involves ensuring site advertising is current, planning the roll out of future promotions. As well as price checking all products in the store are correct and offers still go though on the system.

As one of the warehouse assistants, I was responsible for unloading delivery vehicles, checking the order and transferring goods to storage areas as well as receiving the stock in on the system. It was also my job to locate and sort goods that are out of stock so we can keep our shelves fully stocked at all times of the day. I was also trained in using heavy machinery in this job as well.

Working as a checkout assistant I had to make sure I greeted customers, with a friendly smile and a pleasant word, and make sure their shopping is processed, packed and paid for without unnecessary delays. I was responsible for receiving payments by cash, cheque, credit cards and vouchers. Issue trading stamps, and redeem food stamps and coupons. Maintain clean and orderly checkout areas. I also spent some time on customer services desk where I was responsible in helping resolve customer complaints as well as refunds.