Stephen Bennett Email and Phone Number
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Experienced and knowledgeable Business Intelligence professional, who can solve business problems by converting data into information. By combining Business Intelligence with excellent analysis, I will support a company’s commercial decision making and reporting processes. I pride myself on being reliable, punctual, polite and friendly. My strong problem solving skills enable me to pursue everything with a determination that sets me apart from others. Specialties: Microsoft Power BI, Microsoft Reporting Services, Microsoft Integration Services, Excel Advanced Macros, Crystal Reports, Avaya Interaction Centre, Avaya Business Analyst.
Silverchain Group
View- Website:
- silverchain.org.au
- Employees:
- 884
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Reporting Enablement LeadSilverchain Group Nov 2023 - PresentAdelaide, South Australia, AustraliaI have moved into a role for the next 6 months that is focused on leading organisation wide reporting requirements as we migrate to Dynamics.
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Senior Data And Insights AnalystSilverchain Group Sep 2023 - PresentAustralia
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Business Intelligence Report DeveloperSilver Chain Group Jan 2022 - Sep 2023
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Business Intelligence ManagerSilver Chain Group Nov 2021 - Jan 2022Australia
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Business Intelligence Report DeveloperSilver Chain Group Nov 2017 - Nov 2021Adelaide, South Australia, Australia
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Business Intelligence DeveloperDepartment Of The Premier And Cabinet (South Australia) Aug 2017 - Nov 2017
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Business Intelligence AnalystAdvam Apr 2016 - May 2017Adelaide, Australia• Recovered $200,000, which equates to a 3% increase, in unbilled revenue through strategic analysis of billing.• Designed and implemented a data warehouse for credit card transactions using Microsoft SSIS.• Implemented and produced monthly Service Level reporting for customers.• Created a rules based billing engine, automating monthly invoicing.• Developed custom Microsoft SSRS reports to analyse financial, operating and billing processes.• Scheduled automated emails that alerted to configuration errors in system tools.• Applied data governance principles to resolve data set quality issues. -
Service Level Reporting AnalystHewlett Packard Enterprise Mar 2013 - Apr 2016Adelaide, AustraliaService Level reporting manager for Hewlett Packard in Asia Pacific, supporting South Australian Government and Department of Agriculture.• Produced accurate contractual reports on time each month, ensuring service level penalties were minimised.• Hosted weekly and monthly meetings with account executives and stake holders to monitor adherence to strict Service Levels.• Automation of daily/weekly/monthly reporting requirements – including automated downloading of data from the internet.• Presented a cost saving plan to executives to gain funding approval to develop an automated centralised application to allow better tracking/validation of HP Service Levels.• Developed a data warehouse of faults/incidents with Service Level details to demonstrate cost savings. -
Information AnalystHewlett Packard Enterprise Oct 2009 - Mar 2013Adelaide, AustraliaMaintaining Adelaide, Canberra and New Zealand's Service Desk's, Avaya Interaction Centre application, (telephony/email) including on-call support. Creation of regional voice/email reports. IVR creation/maintenance. Using Microsoft Integration Services, created scripts to import data from multiple sources to a central data repository. Excel templates with macros to reduce manual report manipulation, including a global template used to upload data from multiple sites to a central database.
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Business AnalystEds (Now An Hp Company) 2002 - 2009Responsible for determining the call/email routing requirements for Asia Pacific service desks telephony/email systems. Creation and overseeing of test plans. Designing integration of IVRs to call logging applications based on IVR entries and selection. Designing reports, including real time wallboards and historical reports.• Key participant of the multi-million dollar service desk contact management systems upgrade from Aspect/Kana platforms to Avaya Interaction Centre. This resulted in a greater than 10% operational efficiency increase for the Service Desks in Australia and New Zealand.• Liaised between customer and technical solutions/support groups to identify business processes, systems, and product requirements to further refine and streamline processes. • Researched and presented business cases for system innovation, upgrades and performance tuning.
Stephen Bennett Skills
Frequently Asked Questions about Stephen Bennett
What company does Stephen Bennett work for?
Stephen Bennett works for Silverchain Group
What is Stephen Bennett's role at the current company?
Stephen Bennett's current role is Reporting Enablement Lead at Silver Chain Group.
What is Stephen Bennett's email address?
Stephen Bennett's email address is st****@****eds.com
What schools did Stephen Bennett attend?
Stephen Bennett attended Tafe Nsw, Cumberland High School.
What skills is Stephen Bennett known for?
Stephen Bennett has skills like Itil, Service Delivery, It Service Management, Integration, Incident Management, Business Analysis, Service Desk, Service Management, It Strategy, It Operations, Avaya, Requirements Analysis.
Who are Stephen Bennett's colleagues?
Stephen Bennett's colleagues are Bryanna St Jack, Joshua Brown, Ellen Harris, Amandeep Singh, Julia Kalotas, Natalie Thomas, Carmel Demaio.
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