-Responsible for overall operations Massachusetts and Maine Turnpike Locations-Proven success as measured measure by both ownership and licensee's concept standards and measurements

-Tracked KPI's to ensure in line with company goals: regularly achieved or exceeded expectations.-Guaranteed customer satisfaction by quickly attending to customer inquires and complaints.-Ensured merchandising plans and inventory levels were adequately maintained.-Enforced safety, health and security policies.- planed and recorded employee work schedules for a staff of 15. Payroll budget adhered to.

-Main responsibilities was to boost sales of 15 offices by coordinating marketing strategies.- Ensured all employees given the training and tools to succeed.-Authorized and coordinated budget extensions for valued customers.- Ensured all offices bookkeeping is maintained to company standards.

-Lead a team of 12 people at the customer service call center and coordinated with factory personnel.-Prepared detailed progress reports to upper management to verify efficiency.-Assisted the marketing team at trade shows for product support.

Sales Manager- Law Enforcement Business: (1 year)-Served as direct line of contact with various police departments in a territory that covered New England and New York. - Conducted training seminars on the proper use and maintenance of firearms with a focus on safety.Mater Technician: Customer Service Business (4 years)-Repaired and serviced handguns to be in line with strict quality expectations.-Represented Smith & Wesson in various trade shows and national police… Show more Sales Manager- Law Enforcement Business: (1 year)-Served as direct line of contact with various police departments in a territory that covered New England and New York. - Conducted training seminars on the proper use and maintenance of firearms with a focus on safety.Mater Technician: Customer Service Business (4 years)-Repaired and serviced handguns to be in line with strict quality expectations.-Represented Smith & Wesson in various trade shows and national police matches.-Acted as a company expert in response to service calls.Fitter Revolver and Pistol Business: (12 years)-Assembled Smith & Wesson Products to the designed specifications.- Participated in the Quality Assurance Program, supported a higher quality determined by Smith & Wesson and police departments Show less