Stephen Beramsingh Email & Phone Number

Greater New York City Area

Overseeing the IT Infrastructure, Compliance and Medical Billing. Streamlining business processes to become more efficient and increase productivity by building standards.

In charge of defining, improving and executing the operational activities of Operation Information Systems department in support of the foundation’s vision and strategic plan.• Create Compliance Programs for operational integrity of technologies and services by introducing metrics and restructuring the issue creation. tracking, investigating, and resolution processes.• Improve Operational Efficiencies by implementing stronger service level standards, streamlining ticket handling workflows, and developing a report suite to measure control and manage quality.

Owned and managed infrastructure and resources to meet organizational needs and responsible for working cross-functionally with all departments to identify long-term, solutions for the organization.• Directed Operations Team at varying levels that delivered remote, and on-site desktop technology support to over 3,000 employees nationwide and met strict metrics.• Reduced Costs by $100,000 by implementing a WindStream automated phone attendant solution that effectively routed calls reducing both call transfers and wait times.

Managed the day to day support of the IT Help Desk which includes security, desktop, and research. Provided supervision, coaching, training and direction to help desk support personnel meet or exceeded performance expectations. • Project Managed Windows XP to 10 Migration installation through all phases of the SDLC project life cycle from initiation and planning to post production support of the configuration, training, and sunsetting work streams.• Implemented Help Desk Software across the enterprise and encouraged adoption with live application demonstrations, a user-friendly knowledge database, and compliance metrics.

Responsible for building and deploying computer systems, investigating, resolving and explaining desktop computer software and hardware problems.• Delivered Tier 2 level Support for Microsoft products including Windows, Excel, Access, Word, PowerPoint and as well as in-house developed legacy Access applications used by accounting. • Provided Technical Support for software installations and troubleshooting malfunctions.• Resolved Inquiries on the Citrix platform regarding connectivity, network accessibility, and setup.