Stephen Berriman Ceng, Mimeche, Bsc, Mapmp Email & Phone Number

Aberdeen, United Kingdom

SPA for Support of GE frame 5 and 6 off-shore power generation installations for BP. Senior Customer Support Manager leading a team of individuals responsible for the delivery of maintenance support plans and provision of spares and logistic support to deliver a wide range of maintenance services.

Aberdeen, United Kingdom

Focal point for a range of North-Sea customers – currently BP. Bringing together the various areas and capabilities of Siemens to formulate and deliver the strategy required to support key rotating equipment over the next 10- 20 years. The Senior Customer Support Manager leading a team of individuals responsible for the management and development of maintenance support plans and advising on critical spares provision. Achievements• Shaping and delivery of customer-focused, get-well improvement programmes. • Establish a more inclusive approach with customer, promoting the delivery of customer-focused solutions to engineering and critical spares availability challenges

Lincoln, United Kingdom

Customer Support Manager for TAQA Bratani, managing the development of major outages, component repair and advising on contingency spares provision. Achievements• Successfully delivered major compressor train overhaul • Over 9 months, worked with contract to transform customer perception of Siemens from customer ‘walk-away’ to must have strategic partner• Developed approach to identify successful approach to provide a package ‘refresh’ rather than simply an annual maintenance work-pack. • Substantially increased sales and identified significant opportunities

Wyton, Cambs

Senior company representative working alongside and together with Ministry of Defence Aircraft Project Teams. Responsible for QinetiQ’s Customer Liaison, business development and the overall monitoring of the co-ordination and delivery of QinetiQ support programmes for in-service MoD aircraft. Deliverables ranged from one-man, desk-based support to multi-million engineering and evaluation projects.

Farnborough, Hants

A new position created to bring together the management of the overall direction of all QinetiQ MoD Air and Logistics support programmes and to align this with the newly formed MoD’s Defence Engineering and Supply. Establishing and leading a team of 10 focused on the different elements of the air business across the MoD real-estate, the role demanded the introduction of best-practice and cross-fertilisation to improve project performance and customer satisfaction to set the foundations for business growth.

Boscombe Down, Salisbury

Overall co-ordination and management of QinetiQ Tornado and Harrier projects and support programmes, bringing together projects previously delivered by different areas of QinetiQ (and earlier DERA).