Retained by the Administrators, Grant Thornton, to establish the process and manage the collection of a £250m loan book. This entailed leading a team of 10 direct reports and the national team of 520 people with ownership of the operations P&L and departmental budgetsNotable Accomplishments:• Boosted costs savings by i) successfully restructuring the in-house contact centre operations, saving ~£2m ii) securing the closures of all stores and sales of the entire… Show more Retained by the Administrators, Grant Thornton, to establish the process and manage the collection of a £250m loan book. This entailed leading a team of 10 direct reports and the national team of 520 people with ownership of the operations P&L and departmental budgetsNotable Accomplishments:• Boosted costs savings by i) successfully restructuring the in-house contact centre operations, saving ~£2m ii) securing the closures of all stores and sales of the entire inventory• Enhanced/secured revenue delivery by maintaining the successful collection of the £250m loan book, whilst optimising costs to maximise investor returns• Successfully developed a fully automated contact centre in line with business and regulatory guidelines despite COVID-19 and going into administration Show less

I was promoted to Head of Retail, tasked with driving store performance through an engaged retail team and delivering exceptional customer experience, securing customer retention and store profitability. The team was spread across 16 locations including the Head Office and 245 stores with ~ 1,700 employees. Furthermore, I had full P&L responsibility for the retail operations and oversight of the budget for Sales and CollectionsNotable Accomplishments:• Successfully delivered £290m in… Show more I was promoted to Head of Retail, tasked with driving store performance through an engaged retail team and delivering exceptional customer experience, securing customer retention and store profitability. The team was spread across 16 locations including the Head Office and 245 stores with ~ 1,700 employees. Furthermore, I had full P&L responsibility for the retail operations and oversight of the budget for Sales and CollectionsNotable Accomplishments:• Successfully delivered £290m in revenue with a £3m EBITDA by providing sustainable growth strategies across the retail estate, whilst meeting all FCA regulations• Stabilised the £300m loan book by evaluating/optimising the customer on-boarding experience through the re-creation of pricing and delivery of recovery plan• Boosted cost savings by £5m per annum by reviewing/optimising the retail portfolio, leading to the closure of 30 stores, removal of unprofitable activities, introduction of a new resourcing model aligning Collection Agents to the regional structure Show less

As Divisional Director, my principal focus encompassed leading the strategic direction of 145 stores across nine regions and the management of the P&L/KPI’s. Furthermore, I led a team of nine direct reports and their greater team.Notable Accomplishments:• Successful retained and grew levels of customer service and commercial impetus through the evolution of the regulatory framework and improvement of proposition and pricing structure• Secured £2m cost savings across the retail… Show more As Divisional Director, my principal focus encompassed leading the strategic direction of 145 stores across nine regions and the management of the P&L/KPI’s. Furthermore, I led a team of nine direct reports and their greater team.Notable Accomplishments:• Successful retained and grew levels of customer service and commercial impetus through the evolution of the regulatory framework and improvement of proposition and pricing structure• Secured £2m cost savings across the retail estate by evaluating and developing manpower efficiencies including i) review of job roles and retail footprint to reduce tasks and manpower requirements ii) streamlining of the store estate• Accelerated YoY revenue performance by £206m with EBITDA optimisation up to £32m continually by driving profitability through higher sales revenues and improved collections activities Show less

I was promoted to Divisional Controller, a similar role to the above but with coverage over 73 stores across six regions, leading a team of eight direct reports and full P&L ownership alongside management of the budget for the Sales and Collections.Notable Accomplishments:• Successfully delivered revenue of £71m, achieving an 11% YoY increase by opening 18 new store locations and driving improved operational standards across key revenue areas

FIELD: DESCRIPTION I was selected to oversee the P&L of 17 stores and lead a team of 14 direct reports and their 88-strong team.Notable Accomplishments:• Successfully optimised YoY growth/revenue by 14% by growing the staff management capabilities across the region by recruiting/developing key talent and coaching in-store teams through workshops and 1-2-1 plans

Responsible for the logistics, home delivery, warehousing and engineering operation for the London Area servicing 26 stores. Full responsibility for 6 direct report and their greater teams along with all aspects of H&S and P&L.