System Engineer• Highest level administration of all facets of the IT infrastructure of 50+ servers in prod and test environments across different VM platforms, servicing business needs in automation, R&D, manufacturing, as well as standard business needs like shipping, human resources, physical security/surveillance, billing, and procurement• Global Administration of Microsoft’s Entra/Azure environment and subsystems like active directory, group policy, DHCP, Intune, Exchange, Sharepoint, IIS, and Onenote• Maintained monthly patching for all servers and workstations in the environment, as well as implemented any zero day patches as reported by Microsoft. Spun up new servers and migrated out-of-support operating systems to new ones, for complex systems that relied on interconnectivity (SQL, C-Cure, Solidworks, Ansys, VoIP, ext)Network Engineer: • Overhauled and facilitated the migration of network software and hardware from a legacy Brocade/Cisco environment to an HPE Aruba network, including the configuration of network switches and access points• Rolled out Aruba Central and HPE Greenlake cloud network solutions with more than 100 access points across multiple subdomains and forests at various company sites, which enabled realtime network reporting for end-user errors that cut response time by a significant margin• Converted a simple, flat network without any VLANs into a robust one with more than double the bandwidth and traffic shaping that removed production delays due to poor network performance• Overhauled VoIP infrastructure and rolled out QOS changes as well as hardware improvements that eliminated the poor audio quality and dropped calls that accounted for 10% of all trouble tickets to the help desk• Managed the Fortinet/Fortigate firewall infrastructure, creating firewall policies and implementing network security rules that were entirely absent prior

System Administration• Maintain the health and stability of enterprise servers, both virtual within VSphere and physical on-prem, including server creation, patching, troubleshooting, and deployment• Research, propose, and implement new technology solutions to meet the needs of each department in the organization• Created, configured, and maintain disaster recovery solutions and nightly server backups via Veeam• Manage and maintain Active Directory and Office 365 suite of services: Exchange, Teams, Azure, Sharepoint, Onedrive, and mobile device management softwareNetwork Administration:• Create and deploy Cisco Meraki hardware to replace Cisco Catalyst 2900s along with traffic shaping and performance configurations• Create and maintain VLANs, firewall, intrusion detection parameters, and network security protocols• Update and troubleshoot network switches, routers, wireless access points, and firewalls• Install and configure network hardware (Cisco Catalyst, Meraki, Palo Alto, and Sourcefire)

Management• Maintained and established district vendor relationships• District IT budget planning• Functioned as the liason between Information Technology and external departments, responsible for inter-departmental relationships and escalation/de-escalation of incidents and trouble tickets. Network Administration: • Maintained network infrastructure and hardware from server hub to IDF rooms to access points, installation, maintenance, and troubleshooting. Maintained district LAN/WAN systems in nine schools/office buildings as well as LAN/VLANs Systems Administration:• Managed district Active Directory and overhauled AD from its previously neglected state• Updated, created, and enforced security groups, user accounts, devices, service accounts, and more within AD • Performed IT Security and regulatory compliance audits to ensure the district met standards established by FERPA, CIPA, and COPPA laws regarding student data protection and private information security requirements. Defined user access requirements and created user request documentation for Identity Access Management • Managed district Firewall and researched/presented alternative filtering and traffic monitoring software upon district administration request • Managed Servers and virtual machines running criticial systems and hosted applications, including the creation, backup, and management

On-site engineer of Alphaserve IT the managed service provider for Global Atlantic Financial Group. Manages IT for 350+ users across two local offices. Provides all levels of IT support including:• Executive and VIP support• Active Directory administration for identity access management of user access to resources and applications.• AirWatch and RSA for mobile device managment• Cisco Desktop Director for managing Citrix Zenapp and Zendesktop virtualization• Cisco Unified Communications for VOIP and Cisco Agent Desktop• Imaging and patching thin clients, managed via HPDM• Managing Secure File Transfer via Accelion, SFTP • Email support and administration for Exchange and Office365• Video Conferencing hardware and software management• Support for numerous software applications used by Global Atlantic Financial Group users• 24/7 Major Incident hotline support

-Met industry-leading customer service goals becoming gold-standard-Managed and created business traffic to maximize customer experience and sales revenue-Managed customer queue to maximize sales profitability-Won multiple awards for End-User IT support with customers-Trained customers daily in mobile device and technology classes-Held highest customer approval rating for in-store education and training-Became primary customer conflict resolution representative -Trained management and coworkers how to use proprietary company systems.-Managed inventory levels of office equipment and retail goods.-Became IT team liason at retail store, fulfilled all IT needs on a retail level.-Maintained marketing materials and salesfloor layout per company needs.-Managed cash and held keyholder responsibilities.-Programmed and maintained company equipment and demo devices.-Maintained and repaired security systems for IT team-Maintained shipping and receivingSPECIAL RECOGNITION-Exceeded expectations at role and was hand-selected for best practices team that defined the role on a national level, redefining the role for efficiency and profitability. Was personally responsible for the education of my district in new job responsibilities.-Achieved Verizon Gold-Standard in Customer Experience excellence.-Granted special privileges uncommon to position to take on managerial roles.