Stephen Bierwirth Email & Phone Number

I am responsible for the overall operational and financial performance of the club, including profitability, asset management, accounting compliance, member satisfaction, public relations, sales, marketing, personnel training and employee development. I also ensure the fiscal effectiveness of all areas and provides leadership to accomplish overall departmental objectives.

Listed skills include Management, Customer Service, Employee Relations, Sales, and 10 others.

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  General Manager

  The Edge Fitness Clubs Llc

  2008 - Present

  -Accountable for the daily, monthly and yearly financial performance of the club while driving revenues and managing expenses.-Personally conducts or appoints staff members to walk through the club hourly to ensure that the equipment, locker rooms and overall facility maintenance are meeting Edge standards and is promoting our brand.-Educates and enforces new club policies and procedures and ensures consistency.-Responds quickly to member issues and complaints in a timely and courteous fashion.-Maintains managerial oversight for all departments (Membership Sales, Front Desk Personnel, Personal Training, Babysitting, Group Exercise and Maintenance) and communicates regularly with department heads regarding the performance of each department. -Creates a positive and healthy workplace that fosters constant and never-ending improvement.

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  Albertus Magnus College

  Adolescent Sociology