Stephen Biggin Email & Phone Number

Wantirna South, Vic, Au

Mulgrave, Victoria, Australia

Cloud Platform Implementation: Assisted in implementing cutting-edge Cloud Platform technologies including Axway (SaaS SFTP platform), Kong (API Gateway), and Confluent (Event Streaming), enhancing the company's technological capabilities.Incident and Request Management: Efficiently managed Incidents/Requests queues, ensuring timely resolution of issues and maintaining high service levels.Platform Maintenance: Updated repositories and deployments, maintained code for versioning and… Show more Cloud Platform Implementation: Assisted in implementing cutting-edge Cloud Platform technologies including Axway (SaaS SFTP platform), Kong (API Gateway), and Confluent (Event Streaming), enhancing the company's technological capabilities.Incident and Request Management: Efficiently managed Incidents/Requests queues, ensuring timely resolution of issues and maintaining high service levels.Platform Maintenance: Updated repositories and deployments, maintained code for versioning and software tools, ensuring platform stability and up-to-date technologies.On-Call Support: Provided on-call support for after-hours assistance and emergencies, ensuring continuous platform availability.Vendor Collaboration: Collaborated with external vendors (Confluent, Kong, Axway, Pronto, Sinotrans, Catalyst, AWS) on projects and incident resolutions, fostering strong professional relationships.Team Training: Trained Melbourne and Bangalore teams on new technologies and AWS services, enhancing team skills and knowledge.JIRA Ticket Management: Managed JIRA tickets for customer requests and incidents, ensuring efficient tracking and resolution.AWS Services Expertise: Demonstrated proficiency in AWS services, including setting up EKS/Kubernetes clusters and configuring S3 (SRR replications, prefixes).Documentation: Created comprehensive documentation and guides for new technologies and platforms in Confluence, ensuring knowledge transfer and ease of future reference.User Onboarding: Facilitated onboarding of new users and projects to new SFTP, Event Streaming, and API Gateway platforms, ensuring seamless integration and adoption. Show less

Staff Support and Assistance: Provided IT support to staff at Head Office,addressing and resolving tech issues and requests promptly and efficiently.Software Packaging and Deployment: Utilized SCCM and PowerShell scripting topackage and deploy new software across the company.Software Maintenance: Regularly updated and maintained deployed software,ensuring all systems were up-to-date and functioning optimally.Vendor Coordination: Coordinated with external companies such… Show more Staff Support and Assistance: Provided IT support to staff at Head Office,addressing and resolving tech issues and requests promptly and efficiently.Software Packaging and Deployment: Utilized SCCM and PowerShell scripting topackage and deploy new software across the company.Software Maintenance: Regularly updated and maintained deployed software,ensuring all systems were up-to-date and functioning optimally.Vendor Coordination: Coordinated with external companies such as EQUANS, A2K,CompNow, CUBE, Microsoft, Autodesk, Ideate, and Adobe, facilitating effectivecollaboration and resolution of tech issues.Incident/Request Management: Efficiently managed the Incidents/Requestsqueues, ensuring timely and effective resolution of IT issues.Team Training: Trained System Engineers on BAU tasks, software installations,packaging, and incident resolutionProject Assistance: Assisted senior engineers with IT-related projects from inceptionto completion, contributing to successful project execution and delivery. Show less

First point of contact for Stores, Head Office and DC Supply ChainsResolve approx. 80% of calls taken at first contact.Perform Higher Duties; assist RTB Team with Repair Returns.On-call support for after-hours assistance and emergencies.Liaise with external companies such as DELL, NCR, Amtek, Telstra, Dematic, to coordinate offsite technicians to attend with correct troubleshooting /resolution details.Contribute to creating help-files Documentation for the team for future… Show more First point of contact for Stores, Head Office and DC Supply ChainsResolve approx. 80% of calls taken at first contact.Perform Higher Duties; assist RTB Team with Repair Returns.On-call support for after-hours assistance and emergencies.Liaise with external companies such as DELL, NCR, Amtek, Telstra, Dematic, to coordinate offsite technicians to attend with correct troubleshooting /resolution details.Contribute to creating help-files Documentation for the team for future reference/assistancePatch-Panelling with stores when testing connections or rerouting ports for continued functionalityAssist Seniors with Service Desk Job Queue and Mailbox, resolves outstanding jobs where applicableBasic command functions of Avaya Base Station and Juniper Switches for troubleshooting and resolutionsTake on projects from other departments; tablet-builds from Client Support and CC/DD builds from RTB are two examples. Show less