Stephen Bishop Email & Phone Number

Plano, Texas, United States

-Provide customers with resolution to escalated concerns received through multiple channels with a focus on retention and relationship building.-Provide feedback on complaints and identify opportunities to drive operational and performance improvements across the company-Assist in identifying process improvements that positively impact the customer experience. -Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy… Show more -Provide customers with resolution to escalated concerns received through multiple channels with a focus on retention and relationship building.-Provide feedback on complaints and identify opportunities to drive operational and performance improvements across the company-Assist in identifying process improvements that positively impact the customer experience. -Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction Show less

Plano, Texas, United States

-Evaluate customer’s intentions with respect to HCA collateral -Develop strategies to resolve issues, delinquency while protecting HCA’s interest and minimizing losses -Review debtor’s chapter 13 plans to ensure adequate treatment in bankruptcy proceedings -Recommends accounts to local counsel for Relief from Stay, Adequate protection payments, Objections to inadequate plans as well as objections to unfair motions for redemption -Monthly follow up on trustee… Show more -Evaluate customer’s intentions with respect to HCA collateral -Develop strategies to resolve issues, delinquency while protecting HCA’s interest and minimizing losses -Review debtor’s chapter 13 plans to ensure adequate treatment in bankruptcy proceedings -Recommends accounts to local counsel for Relief from Stay, Adequate protection payments, Objections to inadequate plans as well as objections to unfair motions for redemption -Monthly follow up on trustee payments and customer payments Show less

- Maintain insurance and impound accounts- Complete all needed paperwork to ensure all claims are paid in a timely manner.- Answer all customer and insurance company inquiries.

Lewisville, Texas

- Manage a team of people to ensure all complaints are logged and handled appropriately.- Identify any gaps in procedures and provide resolution to those gaps.- Ensure all complaints are handled in a timely manner.- Communicate all process changes to agents in a timely manner.- Provide feedback to business partners, when policies and procedures are not being followed properly.- Coach, mentor, and develop agents to be the best they can be.-… Show more - Manage a team of people to ensure all complaints are logged and handled appropriately.- Identify any gaps in procedures and provide resolution to those gaps.- Ensure all complaints are handled in a timely manner.- Communicate all process changes to agents in a timely manner.- Provide feedback to business partners, when policies and procedures are not being followed properly.- Coach, mentor, and develop agents to be the best they can be.- Prepared and delivered monthly performance reviews to agents- Presided over monthly team meetings- Ensured all time cards and administrative duties were completed in a timely manner. Show less

- Reviewed Chapter 13 Bankruptcy plans to ensure they met company guidelines- Referred accounts to Legal Department when we needed to file any kind of Motion pertaining to a bankruptcy case.- Negotiated with bankruptcy attorneys to get the right value for vehicles when needed- Received inbound phone calls on any bankruptcy matter from customers and attorneys