Tier 1 IT Service Desk Technician.

Directed daily operations, analyzed workflow, established priorities, developed standards and set deadlinesDeveloped computer information resources, providing for data security and control, strategic computing, and disaster recovery while staying abreast of advances in technologyRecruited, hired, trained and supervised staffTaught electronic surveillance system operators in data collection requirements, reporting, and tactical employment of electronic surveillance systems. Implemented the modernization of new curriculum for the AN/WLR-8 surveillance system maintenance courseMotivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by exampleReviewed project plans to plan and coordinate project activityConsulted with users, management, vendors, and technicians to assess computing needs and system requirementsEffectively resolved conflicts between individual needs and requirements of the organizationEnsured applicable health and safety procedures and regulations were followedTracked and inventoried 300 pieces of e-classified material with zero discrepancies. Lead teams that identified, developed solutions for, and conducted repairs of communications equipment errors