Stephen Boardman Email & Phone Number

United States

Kennesaw, Georgia, United States

Reporting directly to the owner, I was brought on to implement and manage technical projects and provide level 3 support for the NOC team. The position quickly morphed into being the lead network resource for the support organization as well as a project engineer.Extensive experience with networking in both client environments and our own Data Center, where we maintained both our own infrastructure and multiple client infrastructures.CybersecurityCompliance (PCI/SOX/ETC)Industry StandardsMicrosoft 365IT Leadership/managementSenior NetworkingProblem SolvingIndustry RMM/ERP solutionsGovernment ComplianceAccountabilityInterpersonal SkillsCloud ManagementCustomer serviceBudgetingProject ManagementData GovernancePrimary networking resource for the support organization handling a huge percentage of networking, VPN, and firewall requests.Extensive experience with Sonicwall and Fortigate firewalls, including High Availability, remote access configurations, etc.Wireless implementations with Ubiquiti, SonicPoint, and Ruckus equipmentProject work included mail migrations, network overhauls, AD rebuilds, OS upgrades

Kennesaw, Ga

Managed team to develop, present, and implement solutions for our Managed Service and other clients. These include cloud migrations, core infrastructure upgrades, cloud migrations, organize-wide software deployments and creating industry-compliant organizations. Clients include businesses including a number of DOD contractors.Certification specialist working with our clients to develop policies, procedures, and infrastructure to meet various standards such as PCI, SSAE, SOX, NIST and CMMCManage our employees to grow and maintain a successful technical teamDeveloped and maintain specific performance metrics for our staff and hold regular performance reviewsManage budget for each of our clientsWork with vendors and technology partners to deliver a seamless experience for all clientsLeading multiple cloud migration projects. These range from simple mail migrations, to entire infrastructure migrations, and complex client / server / website projects

Greater Atlanta Area

Senior Systems Engineer• Initially served as an extension of previous Managing Engineer role. Over time, the focus shifted to the implementation of infrastructure projects• Deliver high quality work as a senior technical employee within our group of approximately 25 engineers• Act as the escalation point for our group• Construct solutions for the group and leading implementations

• Hybrid position that included project management, solutions design, personnel management, service delivery, and technical writing and documentation• Responsible for 25+ clients and more than 1.75 million in annual income• Clients ranged from small companies to companies with 450+ users• Supported clients across multiple industries including: restaurants, public utilities, software development houses, financial services, and manufacturing• Developed, scoped, presented, and managed transformative/routine projects including bringing on additional offices, upgrading servers, firewalls, infrastructure components, remote access solutions, Exchange/Office 365 migrations, Azure integrations, cloud migrations, data center moves, server room build-outs, business continuity solutions, telephony expansions, and storage solutions• Tactfully communicated with high-profile clients and was routinely assigned clients that required highly developed conflict-resolution skills• Maintain compliance teams with a number of our clients, guiding them through SSAE, PCI or SOX

Roswell, Georgia, United States

• Breakaway Loyalty is a PCI DSS Level 1 service Provider• Responsible for design and maintenance of all aspects of PCI compliant infrastructure• Managed a team consisting of IT functions, QA for development group, File loading / processing for clients, and Client research / support• Full responsibility for installation, maintenance, and support of all servers, workstations, and networking• Took network from single MS Small Business Server with a 30 node network to its current infrastructure with 200+ servers and 75 workstations• Maintained full responsibility for over 40 client websites under IIS with SQL• Installed, configured and maintain redundant Cisco firewalls, and multiple ISP connections across multiple locations• Installed, configured and maintain Nimble Systems NAS• Installed configured, and maintain Cisco UCS Blade Server system• Installed, configured, and maintain Microsoft infrastructure including SQL 2014/2008, Server 2008/2012, Exchange 2010, Visual Studio / Team Foundation server, and the associated infrastructure

Roswell, Georgia, United States

• Executed daily management of support operations including staff of 10 support engineers, including hiring, setting training and certification goals, and creating a positive, team-oriented IT staff• Lead client relationships and identified/implemented impactful projects• Served as the point of technical escalation for all support staff• Displayed extensive experience with MS Server 2008, Hyper-V, and server consolidation and virtualization• Worked on projects that required a wide range of technical implementations including server rebuilds, infrastructure rebuilds, migrations, VOIP installs, Mail implementations, etc.• Responsible for ongoing maintenance, patching, upgrade procedures and support for a wide range of clients• Created procedures, processes, SLA's, for clients, including disaster recovery plans, discussions and recommendations of new and emerging technologies, licensing, and maintaining industry best practices• Established both project and long-term budgets and established ROI for any implementations for our clients• Created, implemented, and maintained internal processes and procedures for managing user requests• Focused on staff interactions with clients; clearly communicating with end-users and setting clear expectations• Managed relationships and escalations with a wide range of technical vendors, including SLAs and warranty/support agreements

• Lead technician for Nalley Automotive Group• Supported primary client of 1100+ users in 10 locations• Responsible for daily support of all users• Responsible for MS Server 2003 AD environment with Cisco backbone• Moved to Northridge as a part of a negotiated transition of Nalley contract

Atlanta Metropolitan Area

• Printegra is a printing corporation with its corporate office in Atlanta plus approx 1000 users in 10 plants throughout the USA• Brought in to resolve lingering issues from NT to AD 2003 conversion and document environment• Used Microsoft documentation to bring network into AD standards• Changed / improved DNS configuration and established proper AD replication• Standardized Cisco implementations at all branch offices• Improved ISA implementation