Stephen Boisclair Email & Phone Number

Voluntown, Ct, Us

Warwick, Ri

Provided the successful delivery, support and management of subscription-based, Cloud IaaS, High Availability, and Disaster Recovery Managed Solutions for over 200 customers.• Implement Cloud Backup and Disaster Recovery Solutions for iSeries customer base• Install, configure and troubleshoot EVault backup software for a wide range of IBM operating system versions.• Perform Disaster Recovery tests for IBM i / iSeries / AS/400 systems.• Restored critical Customer systems during disaster recovery events such as Hurricanes Irene and Sandy.• Manage multiple Cloud-based High Availability environments using iTera HA software. • Assist Customer Support Team, providing training, mentoring and escalated support.• Provide ongoing service and support for demanding customer base including firms in retail, health care, banking, distribution and manufacturing.• Foster customer satisfaction and loyalty through dependable service and timely communication.• Assist in the development of initiatives designed to improve Customer Service and significantly reduce support response time.• Provide Pre-Sales technical solution expertise.

Warwick, Ri

Provided the successful delivery, support and management of subscription-based, Cloud IaaS, High Availability and Disaster Recovery Managed Solutions for over 100 customers.• Implement Cloud Backup and Disaster Recovery Solutions for iSeries customer base• Install, configure and troubleshoot EVault backup software for a wide range of IBM operating system versions.• Perform Disaster Recovery tests for IBM i / iSeries / AS/400 systems.• Monitor, maintain, and backup corporate systems and peripherals.• Provide facilities management for local data center systems including HVAC, UPS, and generator.• Provide ongoing service and support for demanding customer base including firms in retail, health care, banking, distribution and manufacturing.• Assist in the development and ongoing improvement of SafeData/DR backup and recovery service offering.

Dallas, Tx

Support retail and grocery Point of Sale (POS) Customers, providing timely and effective repair services.• Perform break/fix services for POS Systems and a wide variety of peripherals.• Upgrade, configure, and repair servers, workstations, printers, and networking equipment.• Install all POS equipment for new stores, ensuring a working facility at launch.• Promote total customer satisfaction by certifying all sites are operational and issue-free.

Peace Dale, Ri

Provide customers with great service and knowledgeable rental advice..• Rent all items from A to Z.• Provide Customers with advice to ensure proper equipment match for each project or event.• Install party items such as tents, tables, chairs, linens, and china.• Repair all types of lawn and garden, contractor, and household equipment (i.e. lawn mowers, pneumatic guns, baby items, etc.)• Provide personalized service in support of Complete Customer Satisfaction.