Strong leadership background with ability to work across divisions with executive level exposure. Sound strategic appreciation, able to build and implement sophisticated plans with a proven track record of delivering to business needs. Sets aims and targets, leads by example. Adopts a collaborative approach using interpersonal skills to engage, motivate and encourage others through change. CAREER HIGHLIGHTSLed accounting model transition from IFRS4 to IFRS17 (£70m 5 Yr Investment) that enabled Lloyds Banking Group to be the first Insurer Bank to report on an IFRS17 basis (10m+ Insurance Customers/£9bn+ gross Insurance Premiums)Delivered £110m digital platform investment portfolio enabling the largest digital bank in the UK (c15m daily log-ons/c5m daily payments) to run and maintain service operations and develop customer focused functionality enhancementsLed investment prioritisation exercise that repurposed 40% of total annual investment into front line customer support teams during Covid pandemicLed organisational redesign, reorganising resource (200+FTE) around realigned customer centric digital stack that enabled a faster, more reliable and secure service to customers at a reduced overhead