Stephen Borg Email & Phone Number

Malta

Pietà, Malta

-Manage Ubuntu-based host servers and containers across multiple data centers and AWS cloud.-Automate code deployment using CI/CD tools such as GitLab.-Utilize automation tools like Rundeck, Ansible etc-Monitoring and alerting for critical applications and resources using Prometheus, Alertmanager, Grafana, and Elastic.-Plan resources and maintain backups to ensure data integrity and regulatory compliance.-Collaborate closely with various teams, including developers, DBAs, and support engineers.-Serve as an escalation point for support engineers, including during off-hours.-Manage various Linux-based applications such as MySQL, Nginx, and RabbitMQ.

Malta

-Leading, supporting and collaborating with the team, consisting of five members.-Developing and maintaining key stakeholder (B2B) relationship across the internal and wider supply chain.-Overseeing the incident management process and team members involved in resolving the incidents.-Responding to a reported service incident, identify the cause, and initiating the incident managementprocess.-Logging all incidents (Jira) and their resolution to see if there are recurring malfunctions.-Root Cause Analysis and report making.-Check major issues and bugs using Kibana, Postgres and Clickhouse-Suggesting improvement and features to inbuilt tools.-Improve processes to provide better user experience.

Malta

-IT system monitoring (Grafana).-Dealing with escalated software related problems and incidents (Jira).-Overseeing all aspects of the incident management process from evaluation to resolution.-Interacting B2B with Operators and Aggregators.-Seeking known solutions and workarounds.-Troubleshooting and remediation activities to identify what is causing the issue and how to fix it.-Identifying methods to prevent similar problems in the future.-Confirmation of performed investigation validity (Kibana, Postgres, APIs, Clickhouse).-Provide instructions to Service Managers (Tier 1) on newly occurring problems.-Interface with Tier 3 support (infrastructure, database, and development) if a solution to the problemcannot be determined.-Creating knowledge resources (Confluence).

Birkirkara, Malta

- Configuration of Windows and other standard applications such as Office 365, Adobe, remote support applications, and more.- Troubleshooting and repair of hardware and software systems.- Desktop support through phone, e-mail, remote desktop software, or on-site visits for Managed services clients as well as Computime employees.- Liaising with other internal teams or third-party providers for client requests resolution.- IT Inventory and documentation up-keeping.- Providing pro-active maintenance and day-to-day monitoring of client systems through various tools.- Providing support on Security/Network infrastructure devices such as switches, APs, routers, firewalls, and modems.- Server-related duties/support and up-keep including: - Server maintenance including windows updates, and third-party applications. - Server Virtualization (Hyper V/VMWare) - Backups using Veeam and Azure backups - Active Directory, DFS, DHCP, DNS

Malta

-Preparation, configuration, and installation of ICT systems;-Monitoring and maintaining systems;-Troubleshooting of systems and hardware faults;-Helpdesk support and resolution of technical issues (Jira);-User training and guidance;-Liaising with systems/applications administrators for projects implementations;-Preparation of relevant documentation and reports;-Assisting and providing technical support to business users;-Proposing improvements to systems, processes, and development tools;

Birzebbugia

Axelos Itilv4, It Service Management

Mcsa Server 2016, Information Technology

Microsoft Certified Solutions Associate Server 2016

Lpic-1, Information Technology

Linux Debian and Red Hat administration.

Ccna R&S V6, Information Technology

Diploma In Industrial Electronics, Electrical And Electronics Engineering

Education record