• Lead Project manager for creation of Warehouse Management System in Dynamics 365 F&O for robotic warehouse solution. Drive execution to project timeline internally and with developing Partner. • Review and approval of Project control and planning documents include FDDs, TDDs, Resources management, and environments requests and approvals. Lead Project Technical Session working with all Stakeholders.• Drive project requirements and development, provide leadership throughout design, build, and testing phases.• Project status communications with Executive Leadership, execution of strategic directives.• Provided guidance and expertise at key junctions for strategic development and decision-making.

• Design, creation, and implementation of migration plan from manual processes to Dynamics 365 and Power BI solution for Lab Management group at Microsoft. Provided project management, solution design, process design, solution administration, configuration and development programing, reporting/insights creation, and user training. • Vendor team manager providing training, onboarding, and point of contact for work distribution • Process management best practices for team in using and developing work management in Azure DevOps

• Built and managed Business intelligence solutions including Power BI to provide insights for Gaming Privacy team operations, planning, and forecasting needs from multiple sources including Dynamics 365, ADO, and Kusto.• Managed Gaming Privacy team RTB operations processes, engagements with stakeholders, creating and assigning tasks, work process development and improvements using Azure Dev Ops and Dynamics 365.• Creation and migration to Dynamics 365 solution providing project management, solution design, process design, solution administration, configuration and development programing, and user training.• Managed team resources including SharePoint sites, OneNote for guidance and privacy notes archiving, documentation of team tools, training resources, and guides• Provided Management with operational expertise, metrics and KPIs design, and process improvements.

• Participant Readiness management for the RMAS Boeing project with the Global Supply Management Group • Develop Project Plan for 600+ Global Boeing strategic suppliers to migrate to the RMAS Supply Chain System• Aggregated and Validated Customer Master data contain key data points including all internal codes, accounts, users, and address info. for test phases and data conversion for project launch• Managed early adoption of EDI implementation using 2 separate protocols with 14 major partners including partner selection, guide/spec. development, testing, and launch• Drove participant readiness goals, designing metrics, dashboard and scorecard.• Design process for converting over 250,000 Statements of work from legacy system including partner confirmation process. New SOWs uploaded to new system couple with training resources and launch

* Developed operational framework for Data Science team implementing Agile methodology and process flows.* Initiation of planning process for Strategic Quarterly planning, drove adoption of methods to map strategic plan to tactical sprint work.* Managed team resources including SharePoint site and publishing team monthly newsletter.* Created Onboarding content and process facilitating team expansion by over 2x in 3 months.

* Established strong relationships with client, associated partners, and dependent stakeholder managing all key interests.* Drove coordination of work across a large remote team, ensuring all members are on track to meet deliverables per plan.* Lead collaboration to define scope, priority, and timeline of work, writing functional specifications for requirements.* Managed broad spectrum of partners, aligning project goals, execution timelines, and issue resolution.* Provided Strategic guidance based on technical challenges, proposed multiple options to overcome technical/time challenges and solution to new development.* Provided a series of program/project status reports to communicate progress keeping the client and stakeholders in step with development progress and program state.* Ensured quality and timeliness of deliverables, establishing Agile project development processes, set QA standards and practices.

* Managed operational aspect of Global CRM application administration.* Provided support to users on how to use optimally and leverage the CRM application (DXCRM).* Acted as customer advocate while understanding Microsoft goals for Application development.* Provided design specification for CRM 2013 Case management development (architect).* Provided ongoing customer service managing tickets, answering customer emails and phone queries.* Created User manual/documentation including step by step guide for the tool and FAQ.* Give online trainings, presentations and demo’s.* Managed, document and report on customer usage of the tool and number of queries.* Influenced and negotiated with customers throughout the development life cycle.* Managed the customer sign up process including standard contracts completion and CRM training.

* Drove issue resolution for AWS supply chain addressing issues and pushing escalations. * Managed supply chain operations including provisioning, forecasting, and SLA metrics. * Managed Global Data Center rack orders pipeline, ensuring on time delivery, addressing all issues, and working with multiple teams to overcome capacity challenges. * Provided insight and reporting into the overall process health and Capacity availability. * Worked directly with customer to resolve issues with the environment and capacity challenges. * Identified post-delivery issues, working with data centers and operations to identify issues and drive resolution. * Top Secret/SCI Security Clearance with polygraph.

* Developed and created scorecards and KPI's for a data governance program measuring data quality with the Data Asset team* Collaborated with data engineers to develop code to determine quality of data* Worked with partner teams to develop similar scorecards for networking and other equipment data quality tracking.* Provided recommendations to address quality issues to exceed the goals of the program

* Technical consulting for Global Foundation Systems group focused on providing financial information, internal billing, metrics reporting, and operations intelligence for management of global cloud infrastructure.* Solutions development using Apptio and SQL, environment management, data management, and report production.* Gathered functional and business requirements from client to translate into functional hosted solution design which meets customer needs.* Configured, tested, & documented Apptio dashboards, reports and underlying data models to meet functional design and specifications.* Operational management of select customer implementations, loading new data, reviewing and validating dashboard/report outputs, including global costs, costs vs budget, cost vs. forecasts, and 1,2,5 and 20-year forecasting of all datacenters.

* Provided Service Provide Licensing Agreement support for Worldwide Microsoft Hosting partner community include LSS field licensing managers.* Analyzed and researched technical licensing issues providing recommendation for resolution. *Technical expert of licensing team for SPLA program.

* Created process for correcting operations issues with revenue assignments. * Managed revenue alignment program including MSSales search, identify, submit for processing, and confirmation resulting in over $36 million FY10 and $18 million YTD FY11 of revenue impact for the Federal region. * Managed 3 deployment metrics for region, including data assembly, scheme/report design, confirmation, Siebel profiling, and executive status communications. * Managed solution wins metric for region; identified appropriate marketing wins, assigned correct identifiers, Siebel verification and editing, confirmation and executive status communication. * Creation and distribution of daily Federal region sales pipeline report for Vice president and all direct reports. * Ad Hoc reports and analysis, from multiple tools including: MSSales, Siebel, SRTT, NSAT Q2 YtoY variance analysis and summary. * Master agreement alignment review/analysis. * Created multiple reports for muktiple sales teams including revenue, audit, and pipeline reports.

* Operations management of Partner recruitment team of 36 individuals. * Cost/Benefit Analysis and impact analysis for tool adoption. * Managed the project for the adoption of the CRM Partner Recruit Tracker tool for team including developing processes, user acceptance training, supervising, data quality control, analysis, and creating reports. * Team representative for the Competitive Partner landscape project which included statistical analysis, creating reports, creating and updating scorecards, gathering and assembling data, and communicating to executives. * Supervised, audited, and provided analysis for three team budgets including investigating and resolving all discrepancies, making budget predictions for future spending, and ensure financial compliance. * Managed the Ramp and Ready marketing program, including modeling and developing financial tracking, training users how to engage with program, reporting and tracking all funds disbursements. Monthly auditing of program and making recommendations for strategic changes to take full advantage of available funds and focus efforts on areas of greater impact. * Managed team’s critical data for work in progress for completeness, accuracy, timing, and reporting needs as well as creating importing data jobs for Partner prospecting and profiling activities. * Compiled and quantified data, interpreted results, and made recommendations for action.

* Developed new business for Network Administration division and Dynamics division focusing on MS CRM.* Uncovered new opportunities through call prospecting, marketing campaigns, IT Trade events, community events, and other marketing activities. * Won new customers, conducted Executive briefings, proof of concepts, and various account management activities. *Exceeded quota within 3 months

* Microsoft Partner Program subject matter expert for Strategic Partner Recruit team recruiting competitive partners to the Microsoft Partner Program. Conducted strategic planning meetings with potential partners. Provided tactical planning to partners to assist with meeting their desired level in MSPP including assisting six strategic targets to the Microsoft Partner Program with meeting or exceeding goals by attaining Gold Level. * Collected and managed team information for reporting, tracking, and Partner prospecting and profiling activities. * Partner subject matter expert resource to support Strategic Partners with marketing events, strategic planning and execution, and issue resolution.

* Grew the Business. Identified, profiled, and qualified opportunities within the Global and Corporate accounts for all 65 of Microsoft’s Enterprise solutions and technologies in PG1, PG2, and PG3. Engaged account executives and virtual team members to drive opportunities to close. Drove over $9 million in opportunities with over $1 million closed revenue with many opportunities continuing to move forward. * Won new customers. Uncovered, contacted, and documented new contacts in the corporate IT, IS, finance, operations, sales, and human resource departments at executive levels. * Drove Customer satisfaction. Drove demand by utilizing Solution Selling and Question Based Selling techniques building relationships with Prospecting and strategic selling activities. * Effectively collaborated with field sale groups to advance opportunities and close sales. * Teamed with corporate marketing groups and select industry solution partners to identify potential solutions per account and to drive over 39 individual telesales campaigns. * Exceeded Quotas for both FY05 and FY06 for opportunity generation.

* Conducted coaching, consulting, and training for 65 inside solutions sales representatives on Information worker products and numerous marketing programs. Training included product positioning, value statements, what if’s, and key questions for both IT and LOB managers.* Trained sales representatives the Solutions Selling methodology to discover opportunities.* Developed scorecards and reports, Excel macros, and executables for all teams reporting to our business owner.* Advanced stalled opportunities and assisted representatives with pipeline velocity.* Provided additional call support resulting in a success rate of over 90% in discovery of opportunities.* Member of Training Committee, developing strategies and improving effectiveness for Vendor group, reducing issues by over 70% in less than one year.

* Operating and managing all day to day store operations and sales scorecards.* Financial ROI tracking and analysis for store.* Training, managing, and coaching sales staff for leading national computer manufacturer.* Responsible for daily store operations, resolving customer issues, maintaining proper store environment, maintaining IT systems, proper floor marketing displays, merchandising, and signage.* Project manager for implementing retail store operations including developing process, inventory controls, securing product, training staff, security, and continuing maintenance.* Ranked in top 20% in sales in 8 out of twelve months, and number 1 store in sales five out of twelve months.

* Managed all aspects of bar operations and staff in large high volume restaurant. * Managed all financial aspects including yearly budget/profitability, cost analysis, product profitability analysis. * Responsible for staffing, training, menu selection, inventory, cost control, quality control, and product ordering, and liquor law compliance. * Trained new managers on bar operation for other restaurants, bar staff, and wait staff.