Managed fixed operations of a multi-franchise dealership and worked closely with owners to make key decisions for all departments including sales departments. In addition to managing a staff of approximately 50 people, key roles and responsibilities have been to impact and increase profitability across the organization as well as maintain high customer satisfaction index. Business analysis, market analysis, marketing/digital marketing/advertising, IT implementation and maintenance, staff management, and facilities management were primary responsibilities and executed with the intent to improve profitability. Other responsibilities included hiring, recruitment, inventory management, health insurance advisory committee member, periodically assisting with preparation of dealership financial statement, extended service contract sales and developing monthly department financial objectives – including fixed department sales, productivity, gross profit. Possess an exceptional ability to create and maintaining customer goodwill and total customer satisfaction.