Stephen Bowen Email & Phone Number

Springfield, Missouri, United States

Teletech delivers award-winning integrated solutions in support of customer innovation, revenue generation, innovation in technology, enterprise solutions and learning as well as strategic management consulting. Front Line Agent, HP Consumer Notebook Technical SupportReceive inbound calls and determine the cause of the issues the customer is facing. Resolve issues in a timely manner by fixing software issues using remote access to the customers computer, accurately diagnosing… Show more Teletech delivers award-winning integrated solutions in support of customer innovation, revenue generation, innovation in technology, enterprise solutions and learning as well as strategic management consulting. Front Line Agent, HP Consumer Notebook Technical SupportReceive inbound calls and determine the cause of the issues the customer is facing. Resolve issues in a timely manner by fixing software issues using remote access to the customers computer, accurately diagnosing hardware issues, sending a replacement part or arranging for the computer to be sent to the service center for repair.Consistent Top Revgen Agent, Consistent Top Ten Agent, Consistent Best of the Best, Multiple awards for Exceptional Performance Graduate of the Leadership Education Program Show less

The Fabrication Division of Bass Pro Shops is responsible for the fixtures, displays, animatronics and all unique items used to create Bass Pro Shops signature in-store customer environment.; Responsible for restoration and fabrication of display trucks and airplanes for use in Bass Pro Shops retail locations throughout the country as merchandise displays and/or in-store attractions. Designed and implemented air supply system for 15,000sq-ft fabrication shop in Nixa, MO.Created full… Show more The Fabrication Division of Bass Pro Shops is responsible for the fixtures, displays, animatronics and all unique items used to create Bass Pro Shops signature in-store customer environment.; Responsible for restoration and fabrication of display trucks and airplanes for use in Bass Pro Shops retail locations throughout the country as merchandise displays and/or in-store attractions. Designed and implemented air supply system for 15,000sq-ft fabrication shop in Nixa, MO.Created full size shooting arcades and directed the breakdown/crating/shipping of arcade components to store locations across the country as well as perform on-site installation and final adjustments. Created custom props and molds to allow quick reproduction of pieces used in shooting arcades and on displays. Show less

Implemented departmental planograms to corporate specification to ensure a quality shopping experience.Ran department with emphasis on increasing retail sales by keeping department clean and organized, well stocked, and most importantly, by providing superb customer service.Supervised initial department set-up during construction of Ozark location - took department from bare shell to grand opening condition by organizing team to efficiently set up and stock planograms, place labels and… Show more Implemented departmental planograms to corporate specification to ensure a quality shopping experience.Ran department with emphasis on increasing retail sales by keeping department clean and organized, well stocked, and most importantly, by providing superb customer service.Supervised initial department set-up during construction of Ozark location - took department from bare shell to grand opening condition by organizing team to efficiently set up and stock planograms, place labels and signage, and fine tune all displays. Responsible for department in stocks, stocking level and replenishment accuracy, price changes, customer special orders and overall customer satisfaction. Show less

Sales, Installation

Education record

Diploma