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Stephen Bowman Email & Phone Number
Customer Success Manager
at
Clarivate
1 work email found
@inncollectiongroup.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
United Kingdom, United Kingdom, United Kingdom
Who is Stephen Bowman? Overview
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Quick answer
Stephen Bowman is listed as Customer Success Manager at Clarivate, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at inncollectiongroup.com and a matched LinkedIn profile for Stephen Bowman.
Stephen Bowman previously worked as Technical Project Manager at The Inn Collection Group and Implementation and Training Consultant at Ex Libris. Stephen Bowman holds Bachelor'S Degree, Computing Science, Iii from The University Of Stirling.
Company email context
Email format at Clarivate
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{first}.{last}@inncollectiongroup.com
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Profile bio
About Stephen Bowman
The opinions expressed are solely my own and do not reflect the view or stance of my employer.Since 1995 I have worked in a number of roles, mostly supporting library-related IT systems.I have been able to adapt to the implementation of different software solutions in different sectors and have varied experience of implementing SaaS products.In January 2024 I re-joined Clarivate as Customer Success Manager assisting customers with Alma and Primo VE solutions.In 2022 I undertook a Technical Project Manager role at The Inn Collection Group, rolling out Procure Wizard, a SaaS procurement/menu engineering solution. This included documentation, staff training, project implementation and support case handling. It was a useful opportunity to see how a SaaS product could work in a non-library environment. The implementation methodology differed from those I had seen in the libraries sector but the net goal was still achieved with the system in use at all pubs in the group.My career has included working for 3 providers of integrated library solutions Ex Libris (part of Clarivate), Civica and BLCMP/Talis. This has meant that I have been supporting customers in both the academic (Ex Libris + BLCMP) and public library worlds. This has given me an appreciation for the distinction between both markets and the separate requirements for these customers.My most recent positions in the academic libraries sector saw me working as an implementation consultant. I implemented Alma for over 40 Ex Libris customers. I also evolved my skills to provide later implementations for Primo VE in tandem with Alma. These implementation projects included providing presentations to the customer, delivery of training (online or on-site), answering support queries and problem solving to provide workflow solutions. I was able to use my extensive experience of other library-related technologies to assist in the deliver of 3rd party integrations with Alma – especially for self-check systems (Bibliotheca), RFID management (Bibliotheca) and access control systems (Sentry).
Listed skills include Networking, Software Installation, Help Desk Support, Data Migration, and 9 others.
Current workplace
Stephen Bowman's current company
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10 roles
Stephen Bowman work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
CurrentTo facilitate customers in achieving their goals using Alma and Primo VE SaaS solutions.
Jan 2024 - Present
Technical Project Manager
The Inn Collection Group
Implementation of Procure Wizard.
Nov 2022 - Nov 2023
Implementation And Training Consultant
Assist customers in implementation and training for Alma ILS, identifying issues and workflow changes during system migration. Deliver training, review and workshops for new customers. 40+ implementations completed in UK, Ireland, Sweden, Finland, Qatar and USA.
Sep 2015 - Aug 2022
Support Analyst (Contractor Via Computer Futures)
Support and configuration of Alma library management system, Primo online catalogue and Talis Aspire reading lists. Arranged Alma exports to OCLC, Copac, Suncat and Coutts. Configured and maintained pipes for data feed into Primo from Alma, eScholar and other university systems. Worked with ExLibris Salesforce to pursue and resolve Alma/Primo issues raised.
Aug 2014 - Apr 2015
Application Support Analyst
Support and configuration of Spydus library management system for UK and overseas sites. Manage helpdesk incidents,liaison with customers (online/telephone/on-site) to resolve issues and confer with Australian colleagues to adapt to changes in Spydus environment.
Jun 2013 - May 2014
Ict Support/Peoples Network Officer
Calderdale Mbc
Support for ICT project delivery/system maintenance for Calderdale Libraries. Includes installing Peoples Network public internet access across 27 libraries in 2001/2. Delivery of Learndirect online learning in libraries, including registration and support of learners as well as liaison with other training providers. Supported and maintained Dynix library.
Sep 2001 - Dec 2012
Ict Consultant (Self Employed)
Supported library service in use of ICT, with particular regard to products still in use from Libris Computing (PC-based library software solutions for delivery of community information). Provided documentation and staff training.
Feb 2000 - May 2001
Support Analyst
Talis Information Limited
Supported installation of Talis library management system for new customers, in particular with regard to data migration from existing systems. Worked with customers such as The British Council in continued use of Libris Computing's offline catalogue search system. Worked with Talis helpdesk system to assist in resolution of incidents.
Feb 1999 - Jan 2000
C Programmer / Sales Support
Libris Computing Limited
Developed and maintained Watcom C source code for PC MS-DOS-based library software - e.g. UKMARC cataloguing system, community information delivery software and Unity inter-library loan search system. Liaised with customers through bespoke projects - e.g. Buccleuch Heritage Trust rare-book cataloguing project for National Library of Scotland,Green Dragon.
Aug 1995 - Sep 1998
2 education records
Stephen Bowman education
Bachelor'S Degree, Computing Science, Iii
Education record
Queen Elizabeth High School, Hexham
FAQ
Frequently asked questions about Stephen Bowman
Quick answers generated from the profile data available on this page.
What company does Stephen Bowman work for?
Stephen Bowman works for Clarivate.
What is Stephen Bowman's role at Clarivate?
Stephen Bowman is listed as Customer Success Manager at Clarivate.
What is Stephen Bowman's email address?
AeroLeads has found 1 work email signal at @inncollectiongroup.com for Stephen Bowman at Clarivate.
Where is Stephen Bowman based?
Stephen Bowman is based in United Kingdom, United Kingdom, United Kingdom while working with Clarivate.
What companies has Stephen Bowman worked for?
Stephen Bowman has worked for Clarivate, The Inn Collection Group, Ex Libris, The University Of Manchester, and Civica.
How can I contact Stephen Bowman?
You can use AeroLeads to view verified contact signals for Stephen Bowman at Clarivate, including work email, phone, and LinkedIn data when available.
What schools did Stephen Bowman attend?
Stephen Bowman holds Bachelor'S Degree, Computing Science, Iii from The University Of Stirling.
What skills is Stephen Bowman known for?
Stephen Bowman is listed with skills including Networking, Software Installation, Help Desk Support, Data Migration, Libraries, Cataloging, Sql, and Documentation.
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