Stephen Boyer Email & Phone Number

Slidell, La, Us

New Orleans, Louisiana, United States

Greater New Orleans Region

New Orleans

Numerous management roles of progressively increasing responsibility while the company grew from revenue of $10M occupying 30,000 sq. ft to revenue of $30M occupying over 200,000 sq. ft. Brought each area of the operation managed into compliance through establishing formal policies, procedures, and best practices. • Managed as many as 150 people working in up to 15 projects with a value of $10M.• Member of the 5-person team that reorganized the company into four divisions with clearly defined roles and responsibilities, including many management changes.• Oversaw the fabrication, logistics, and install of elements for Live Events such as the NHL All Star Tournament, NCAA Football Championship & Halftime Broadcast, Essence Festival, NFL Draft and multiple other music festivals and corporate events. Additionally, oversaw production of Exhibits & Environments that have included ESPN Heisman Trophy Set, Planet Word Museum in Washington DC, Sazerac House in New Orleans, and multiple others custom designed and manufactured spaces.• Skyrocketed gross margin from 4% in 2018 to 37% in 2019 while transforming a $6M net loss into a $1.5M profit over the course of a year, including a reduction of overtime cost in excess if $550k.• Pioneered the launch of a Quality Control program that led the reduction of cost due to improved accuracy of items shipped and the reduction of elements needing to be rebuilt leading to higher client satisfaction.

Pearl River, Louisiana

Lead 2nd shift operations with an emphasis on quality and accuracy. Created a quality training program that is now used company wide. Using this program and increased teamwork with the 3rd party logistics company resulted in an increase in the customer satisfaction survey from an average of 86% to 92%.• Created several reports to ensure and track product quality and proper shipment of product.• Implemented procedures to increase accuracy and productivity which led to savings.• Trained all new employees.• Certified Red Cross Responder that handled any accidents or injuries that occurred.• Conducted Safety walks to maintain building and employee safety.

Hammond, Louisiana

• Initiate corrective/preventive and continuous improvement opportunities through defined/document channels, and actively participate in developing, implementing, and verifying corrective/improvement action. • Satisfactory completion of the plant fork lifts training and safety class. • Know and understand all plant safety rules and regulations.• Maintain all housekeeping duties including keeping work area clean and neat. This includes empty rows, warehouse aisles, dock area, and assigned production areas. • Stack and retrieve materials safely. • Perform the beginning of shift check list. • Safe and proper operation of fork lifts. Responsible for the continual and daily preventative maintenance to all fork lifts within the production facility. • Safe and proper transfer of palletized product from the production area to the storage area or into a trailer for shipment to the customer. • Continual care, cleaning, and housekeeping of the battery changing area. • Properly load/unload product from trailers at the loading docks. • Keep all raw materials replenished in the production area. • Ensure that any nonconforming or questionable material is brought to the attention of the quality department or the shift supervisor. • Properly use RF inventory control system.

Slidell, Louisiana

Through the hurdles of Hurricane Katrina and working with the owners, we were able to grow this company to the 2nd largest repossession agency in the state. After 2 years as a Recovery Agent, I was promoted to a Regional Recovery Agent Supervisor managing all the accounts for Southern Louisiana. Agents in my region had a 30% higher close rate than those in other regions. Was also among the first 10 Recovery Agents in the state to perform “Self Help” repossessions.• Recover collateral for the bank through voluntary and involuntary repossession processes. • Supervise Recovery Agents including assigning new accounts, verifying payroll, handling disciplinary issues, notifying Police of repossessed vehicles in a timely manner, follow up/changing of accounts if not closed timely, and handling escalation of issues involving Police, debtors, or attorneys.• Daily communication with banks to update on collection efforts.• Maintain vehicles and logs of any money collected.• Effectively communicate and negotiate with debtors to expedite the recovery process.

Education record

Business Administration And Management, General

Business, Business Administration And Management, General