Transformation Programme Manager with responsibility for Outpatient Waste Reduction Programme Achievements: Delivery of full year's waste reduction financial targets in Month 7  Supported full delivery of the Womens and Childrens waste reduction group targetResponsibilities: Leading Outpatient waste reduction programme Providing Transformational support to the Womens and Childrens waste reduction group target Financial delivery of the CIP target Delivering Trustwide training on Project Management skills Identifying opportunities for next financial year's waste reduction plan

Programme Manager with responsibility for Patient Access Transformation programme. My role is to work with partner areas of the organisation to identify opportunities for efficiency saving or income generation and to help develop and implement methods to realise those opportunities. Key achievements: Identification of £3.6m of efficiency opportunities across the Outpatient department Delivered mapping of patient portal providing circa £1m savings. The work done on this portal won the Patient Data Award in 2018 Updated the WLI approval process and Clinic Cancellation processResponsibilities: Developing project scope, governance arrangements and reporting structure Gaining engagement from clinicians, operational staff and Executive team Drafting meeting papers, and leading the discussion to arrive at positive and decisive outcomes Data gathering and analysis to identify opportunities for efficiency and improvement

Head of Regulatory Compliance on an interim basis responsible for maintaining the previous post-holder’s portfolio and developing the Trust’s preparation for CQC inspection. Responsibilities:Overseeing the Trust readiness for CQC inspection including gap analysis and strategic developmentDevelopment of the Trust’s new Risk Strategy in order to achieve more focussed attention and mitigation of pertinent elementsConsulting on the Trust Engagement Plan to raise awareness of the Trust values and objectives Line management responsibility Responsible for Information Governance and ensuring training levels are in line with Trust targetsEnsuring that all policies and procedures are centrally held and in dateReview and approval of all responses to Freedom of Information requestsOverseeing the Board Assurance Framework

Safety and Effectiveness Consultant responsible for providing support to the audit function of the team and assisting in drafting, monthly and year-end quality reportKey achievements: Planned and delivered audit on Nasogastric (NG) Tube placement across 3 sites in response to triangulated safety alert data action plan, and provided recommendations Responsible for Patient Safety Alerts, Quality Scorecard, National and Local Clinical Audit administration, NICE Guidance and NCEPOD Consulted on re-design of audit programme and produced new audit registration process around new structure Reviewed and updated Trustwide Safety and Effectiveness induction training Lead on re-design of Audit databases to provide more robust controls on National Clinical Audits, Local Audits, and audits of NICE guidance. Responsibilities: Coordinate monthly Quality Scorecard data collation Assisting with collation of Quality Account Liaise with Divisional leads around audit scheduling and progress Produce audit reports for Executive Committee highlighting key issues and appropriate actions

Compliance Manager responsible for preparing the Trust for inspection by the CQC. Additionally project managing and providing consultative advice based on prior experience of the new inspection format.Key achievements: Developed a project plan taking into account updated inspection methodology in a five site Trust under new leadership and organisational structure  Developed gap analysis tools transforming KLOE (Key Lines of Enquiry) framework into user-friendly format accessible to both inspection teams and front line staff Supported development and delivery of communications strategy, delivering staff briefings to approximately 300 staff, and supporting divisional and directorate governance meetings Coordinated the collation, validation and submission of Trust data pack including live responses during 3 day inspection period to circa 200 unique data requestsResponsibilities: Project managed inspection readiness programme, producing reports for senior management meetings highlighting readiness levels and providing gap analysis recommendations Support and develop existing Leadership walk-round programme Acted as central data controller during inspection period for any queries relating to Trust data

Project Lead responsible for ensuring readiness of newly merged Trust ahead of inspection in February 2014, as a result of successfully managing Trust merger. Key achievements: Designed and delivered a CQC inspection readiness project which attained the support of senior management and the Board in extremely short timescales Organised and completed a programme of mock inspections over 70 clinical areas in 6 weeks producing comprehensive reports and gap analysis to create action plans Coordinated the logistics for the inspection itself between the inspection team and the pertinent departments in the Trust Responsibilities: Coordinated a programme of mock inspections to enable gap analysis and development of remedial action plans Designed and delivered multi-disciplinary staff briefings across the Trust as part of a wider communications strategy including engagement with local patient groups Lead and developed a team of two compliance managers and matrix managing wider cross divisional project team

Project Manager for the merger between Lewisham and Queen Elizabeth Hospitals, overseeing multiple work streams across several sites. Key achievements: Ensured the completion of all work streams in time for merger and set up follow on actions for the ensuing 6 months.  Developed new departmental structure to amalgamate teams across two sites ensuring cross cover and continuity of service  Took ownership of Due Diligence document and disseminated appropriate action items for relevant departments. Negotiated SLAs to cover Mental Health Act (MHA) Administration across both sites achieving a cost saving of 40%Responsibilities: Monitoring and delivering on 15 work streams to tight deadline across 2 sites. Producing highlight reports to Project board and advising on milestone status and potential issues

Workstream lead as part of a wider programme reviewing the HCA marketing strategy and implementing a new marketing information system. Key achievements: Delivered first phase of project within budget and ahead of agreed timelines which led to a widening of the project scope from 1 category of records (500) to the full set of contact records for the organisation (42,000) Set up and coordinated Private-setting Multi-Disciplinary Team (MDT) for complex patients at Princess Grace Hospital Responsibilities: Translated stakeholder needs into functional system requirements and implementation plans Produced, maintained and updated all project documentation, enabling tracking of progress, escalating deviations from plan as necessary Super user jointly responsible for training and system change implementation on organisation’s Goldmine Customer Relationship Management (CRM) software

Maternity Cover in dual role as Lead in charge of Quality Improvement and assisting Head of Governance in administrating governance meetings across 4 sites. Key achievements: Devised and implemented a more robust tracking system for NICE Guidance, Patient Safety Alerts, and Medical Device Alerts  Reviewed and led on replacement of existing bedside folders with more up to date and useful information based on patient feedback Set up and administered Private GI MDT for Consultants to discuss Cancer patients of particular interest Improved response rate of internal patient survey Ran CQC inspection readiness programmeResponsibilities: Provided administrative support to Governance meetings and committees across multiple sites.  Analysed Incident and Serious Incident data and produce reports to inform governance committees, highlighting areas of potential risk Monitor policy database for review dates and inform relevant leads in timely fashion ahead of deadline.

Key achievements: Led the process re-design for the Urology department which stripped out inefficiencies and reduced breaches of national waiting time regulations, saving the hospital in excess of £800,000 in potential fines Acted as liaison to improve relations between the finance & business administration department and clinical specialists, leading to improved working relationships and a mutual understanding of requirements and limitations  Acted on behalf of Cancer Services Manager in her absenceResponsibilities: Produced process-maps for a number of departments across the hospital to facilitate workforce planning and process redesign Co-ordinated departmental cancer data collection and upload to national cancer databases to ensure compliance with national data-gathering standards

Key achievements: Developed and implemented new stock-planning process and proactive ordering to reduce inefficiencies caused by unavailable stock. Designed end-to-end manual back-up process to ensure continuity of service and insure against data loss during migration of service between systems.Responsibilities: Managed the entire purchasing process on behalf of 4 hospital departments, involving raising purchase orders, liaising with external suppliers, and paying and reconciling invoices. Line-managed a team of 3 individuals to ensure quality control and assurance in line with Sarbanes-Oxley regulations.